Palazzo Carletti

Staff was extremely helpful, friendly and even comical. Room was beautiful. and the location was incredible for walking to pretty much anywhere in the town.

Everything was absolutely amazing. The ceilings are incredible. The staff (Veronica) was so kind and helpful. The breakfast was cute, cappuccino was amazing. In room coffee machine, ice machine, a fridge stocked with drinks for free was a nice surprise. The view was amazing. Location was perfect too. A few steps away to food and shops! Nothing. It was great!

The property is gorgeous. The room is large with walking closet and safe. Also coffee machine and ice maker in its own closet. The bathroom has a spacious shower for two. Complimentary liquor was available in the common area for free. Breakfast was generous with cooked eggs. The frescoes were all around including the ceiling in our room. Getting to the hotel using GPS was a challenge. By mistake we found the P6 parking the hotel uses. We parked the car and phoned for help and a few minutes later were met by a wonderful lady who helped with the bags and led us to the hotel. It was only about a 5 minute walk, but easy when you know where you are going.

Fantastic

The staff!!!! Irena and Veronica were lovely. So kind and welcoming. Felt like we were staying in their home. Breakfast was very nice. Room was peaceful and comfortable. Great location. Nothing really to offer here.

Historic, beautiful, comfortable, welcoming, fantastic location, and very kind and helpful staff. I can’t think of anything.

Perfect Nothing

Breakfaat was superb. Service was exceptional . great selection of fruit meat cheese eggs pastries etc Bathroom was great but a very slight odour seem to come from water (could be city water/well)

Nothing

Beautiful apartments, very helpful staff, central, easy location, elegant. Carrying my suitcases up one flight of stairs, but that was a minor thing.

Rooms were very comfortable, large, and complete with amenities! It also had a loft room that was important when traveling with our adult son

Such a unique stay. Staff were so kind. Room was wonderful. Next time I would request the room with the Balcony though. They made us a lovely Vegan Breakfast.

Exceptional breakfast - very generous and fresh. When my friend and I needed to catch a taxi before breakfast was served. Veronica made us a breakfast to go that was delicious. The location is central to the whole town of Montepulciano. Nothing! It was all beyond expectation!

The property was perfect in every way! I felt like royalty from the moment I stepped inside. The hotel itself is pristine and beautiful and the staff, Irene was so warming and helpful and made me feel right at home.

Very nice helpful folks, very comfortable place to stay Lots of stairs to access. Very slippery shower, could use a bath mat.

The service was fantastic and the building was so cool to stay in!! Loved the experience! The staff told us a bit about the town and gave us recommendations and we thought the staff went above and beyond to help us have a positive stay, which we did!! Parking could be a bit stressful, but the staff was eager to have our backs and help us which eased the stress a lot!

Staff could have been a bit more helpful with restaurant bookings and advise. Maybe the staff member was overwhelmed that day. The second person at the hotel was more helpful and friendly.

We loved everything about the Palazzo Carletti! Our host, room, amentities in the room, breakfast and location were amazing! This may be our new favorite hotel! Nothing!

Everything was perfect! The staff was very helpful, knowledgeable, and friendly. The breakfast was excellent. Every morning they would take your order to custom make your breakfast to your specifications. There was and assortment of baked goods, meats and cheeses, yogurt with fruit, hard boiled eggs and excellent cappuccinos! The lobby area where they served breakfast was huge with 20' high painted ceilings and large floor to ceiling windows looking out over Montepulciano. The bedrooms were huge with 14' ceilings and large windows. Our bathroom was completely redone and gorgeous! The shower was a double with two sprayers on either side plus the overhead shower head. Really nice. Location was perfect. You walked out the door and had all of the shops and restaurants right there. Everything was perfect, except for the car park, and that wasn't the hotel's fault. Montepulciano is very small, all of the streets are narrow, with many being one way. We couldn't find the car park to save ourselves. Finally, the manager said to us, " take a photo of where you are and I will come to you." We were very embarrassed, but they handed it. I highly recommend you arrive here by train and do not bring a car. Lesson learned.

Beautiful rooms and fantastic service. Many amenities included at no additional cost.