Four Points by Sheraton Myrtle Beach

"D" at the front desk told us she never uses the rooms in that particular corridor unless the hotel is completely sold out because they are just too close to the water. I know a lot of hotels give people that book through Expedia less desirable rooms, and this is one of those hotels. D was gracious and friendly, she promptly gave us a better room on the 6th floor across from the sleep study rooms. It was very quiet. Unfortunately they were sold out of kings so we had to remain in a double queen despite the fact I had prepaid for a king. None of the other front desk staff were very friendly aside from D and one other tall gentleman. The rooms and property definitely need some TLC. The sofas in the main entry areas are falling apart. The 6th floor room also smelled like mildew. We guessed it was most likely from a dirty AC filter since the smell improved slightly with the cooling turned off. The fridge was leaking water. There is no shelf in the shower to put toiletries and soap. The ceiling tiles in the pool area are falling down or missing. Overall this property is neglected being a Sheraton. It's more like a motel than a hotel. We wouldn't stay here again. One plus, they have a water bottle refill station which we used frequently and were able to avoid purchasing bottled water. Parking is also free.

Lobby was hot and smelled like mold. Room smelled like mold as well. Had to switch rooms because of a noise problem with young sport team whose rooms were on both sides and across the hall from mine . Slamming doors and knocking on the doors at all hours of the night. Couldn’t get any sleep. No clue why they booked rooms like that . Found bed bug in the room and had bites on my leg and back of my neck. Told housekeeping not sure what they did about it.

The location was great for us

Me and my husband had a very nice, relaxing Father’s Day weekend. We booked the Lakeview room beautiful scenery. This hotel is a 10. Great location. Breakfast was awesome. Everyone was nice and helpful. We will be back in a couple of months.

Close the everything and even had a nice boat dock club

Exceptional

My stay was good i will stay again

Very good

The property was very convenient! Close to everything! The bed moved when you go to sit on it. The pillows were super flat. The bed was uncomfortable. They need to invest in new pillows.

Had everything we were wanting in a hotel. Clean room friendly staff. Excellent fitness facilities. Great view of the river and close to the beach

The place was perfect N/A

Extremely clean! Great quiet location! Wonderful staff!! Wish they had a laundry room.

Very good

Overall, a relaxing and clean stay.

Exceptional

I loved the staff, i love the cleanliness and the location. I didn't like how dirty the pool was

Good hotel for the price, good breakfast and excellent view over the river behind the property

Would recommend for a decent price place in Myrtle Beach during peak season. It has a view of the ICW at least. Also near numerous places in the Myrtle Beach area too

The staff is excellent with great services from night to day but my rooms thermostat did not work as soon as I walked in the whole room was humid and went the fridge was leaking and no matter if you had the heat or cool on the floors remained wet it was to the point my clothes I left on the chair for the following day were moist that’s how humid the room was you get what you get for the price which I should’ve known but I didn’t expect to have such an experience again this has nothing to do with the staff but everything with the upkeep of the building and the room itself

Everything! Amazing staff. Very clean. Bed very comfortable.