Cloud Hotel & Suites
About Cloud Hotel & Suites
Located 0.6 mi from the City Park and 3.7 mi from Nairobi central, Cloud Hotel & Suites offers an outdoor pool, rooftop restaurant and 24-hour front desk. Free WiFi and parking is available. The elegant and African-inspired rooms and suites will provide you with a flat-screen TV, air conditioning, a work desk and iPod docking station. The more spacious suites also offer a seating area with sofa. The private bathrooms are fitted with a hairdryer and free toiletries. Breakfast is served at the roof top restaurant by the pool, overlooking the city. Other facilities offered include a games room, a nightclub, a casino, a tour desk, and meeting facilities. Located within a shopping mall, guests also have easy access to banks, foreign exchange bureaus and supermarkets. The Karura Forest is a 10-minute drive from Cloud Hotel & Suites and Jomo Kenyatta International Airport can be reached within 30 minutes by car. The property provides airport shuttle services upon request.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Elevator
- In-room safe
Reviews
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The fridge in my room wasn't working.
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The beds need to be more sift & comfortable.
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excellent all Room , location
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Cleaness of the bed
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Was not as expected based on photos. Entrance through busy plaza, with public access pool and gym above the room.
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Staff very pleasant? Room dirty, showers not up to standard, the Iron not showing highs & lows, no Ironing board to iron, expected to iron on bed, it is not what it looks on the Internet, very dirty not neat, even the pool it is dirty.
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Can not sleep in night
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Breakfast was good. Room was OK...bathroom needs some maintenance (hole in wall near pipes). Access to the mall and food court was good. Foodstop grocery store on bottom floor was convenient. I don't get the nonstop staring by the management. The staff was pleasant, but why the staring by the management at all the guests? No conversation...just staring like you're a suspect. All power (A/C, refrigerator, lights) shuts off once the room key is removed from its holder. Staff gave me a "dummy" key to put in place in the older while I was out of my room, but dummy key didn't work. Window on the 10th floor hallway was wide open, so you could hear absolutely everything going on outdoor, including the muezzin call 5X day. As I said, staff was nice but the management was the sit-and-stare at customers type. Take a picture, sir.
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Room service were poor and bathroom for bath is too small space
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Airconditioning in the room was erratic.
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The staff are amazing especialy reception house keeping and restaurant and Mr hussein is great person
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It's just average
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Very nice location I stayed at the hotel for 7 night while living i asked for receipt they didn't give me receptionist very rude and out spoken
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Excellent location near everything. Quiet. Pool and gym. Great security.
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Loved the central location, decent facilities, helpful and friendly staff, and all for good value. Will definitely come back! The facilities need a bit of updating, but glad that the staff were super helpful with everything.
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Location is very good. The housekeeping was not well. Have to call lot of time to get service. Though staff was polite.
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Mutually understanding and respect on rendering services to client. The booking system of your hotel should be accuracy - the online booking should reflect the correct numbers of nights an individual/persons will overnight I the hotel and that should be corresponding with the system on the ground. I had only 6 nights in your hotel and the online booking system reflects that; however your system made me to pay for 7 nights (with extra 1 night and I never overnight there) - this is a daytime robbery. Initially, you need to look at the flight time of your clients (that's arrival time in the City as well as the departing time from the City) as reflected on his/her flight ticket - based on that, it's where you calculate your booking rate per night.
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Aircon did not work. Took 4 hours to move us. Wi Fi so poor it hardly worked. They had a wedding on the second night which was so loud we could not sleep. The wedding only ended at 4.30. They should have warned us as we had no sleep and had to leave at 5am. All spa facilities were unusable because of the amount of people there for the wedding. overall unpleasant experience.
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Exceptional
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Staff Noise and dirtiness
