Embassy Suites by Hilton New York Manhattan Times Square

Breakfast was chaos . Very busy no tables. Limited choice

This is the best hotel I have stayed at in NYC. The parking garage they suggested I park at is attached to the hotel so didn’t have to walk in the street with luggage. The hotel is extremely clean and room was great. The breakfast was amazing and I haven’t had a free buffet like that in a NYC hotel before! Plus you get 2 free drinks at an evening lounge. This is my new NYC hotel from now on!!

I took a bigger room with a nice view, but the A/C was not working properly. I called the staff they came and fixed it, couple hours later it stopped working again. Image the heat

The breakfast was amazing and the staff hustled to make sure everyone was taken care of. They had a movie club on an outdoor mezzanine that was unexpected and the hotel was very quiet. Best employee - ADAM at the concierge desk. He went above and beyond and was so fun and welcoming. He truly made it feel like home. 5 starts Adam.

Breakfast was fabulous, near everywhere we wanted to go. The staff was very helpful. The only minus was elevators, that took a long time

Great location.

m

The resort fee bar voucher is a scam; drinks at the bar are some of the most expensive I’ve ever seen in an average quality hotel. Fridge in the room was low quality. AC did not work effectively. I will not stay here again; there are several hotels in the area at a similar price which are better operated.

The complimentary breakfast -it was a well-planned menu with different daily spread. They also had a chef staff on hand making omelets to order. We stayed in a king suite with sofa sleeper, which were comfortable. No elevator issues, which is a plus for a Midtown hotel. They also offer a complimentary happy hour in the early evening (2 drink coupons pp, with snacks), which was a nice surprise on our first day of arrival. My only tip is to reserve a room that is NOT on the third (Skylawn). Third floor hosts a lounge that plays music into the wee night, which light sleepers could find annoying. I’d definitely consider staying here again but on the higher city view floors.

The breakfast and happy hour amenities are nice but the room was dirty. When we arrived, the soap containers were empty and the room was not cleaned well (dirty fridge, bathroom, and floor). Housekeeping did not come the next day and when we asked if someone could come, we were told that they would come but never came. I stayed in this hotel once before and the rooms were slightly cleaner but not the best.

Good location, away from tje craziness of Times Square.

Well trained/service oriented staff. Excellent location. Breakfast a definite plus.

.

Everyone was very helpful. But beware of the bar area Maka was not helpful she was mean and not friendly towards others customers.

Excellent hotel. Fantastic location.

A real respite in a busy city! This hotel is centrally placed for everything. The breakfast could get a bit crowded but the food was good and wide variety. We appreciated the nightly receptions too. Two free drinks and snacks which is a great deal. The bed was very comfy and all the staff were friendly and eager to help.

The floor was sticky, the iron ruined a new shirt maintenance only change the iron and a K18 I had in my cosmetic bag disappeared

The $30 daily room credit

I was not thrilled about the hotel not actually being in Times Square, it was close but not in the heart. Also the curtains did not fully keep the light out so at 5 in the morning the room was completely lit up and made it hard to sleep.

Exceptional