Holiday Inn Express Manhattan Times Square South by IHG

The hotel is expensive for what they offer and it was outdated the furniture, the walls, the sink. No good housekeeping they did not change the garbage in the bathroom, no toilet papers replenished and no towels enough for the people in the room everyday we had to go down to let them know since no phone in the room. The soap dispenser was placed up high a nine years old child couldn’t reach it to wash hands. It was terrible.

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Don’t be thrown off by the gritty exterior (under scaffolding). This hotel was perfectly adequate and quite comfortable. Aside from the filthy carpet in our room (hard to avoid and maintain interior flooring in an urban setting such as NYC) we had a comfortable stay in a very convenient location.

Ronald (at reception) was very welcoming, pleasant and helpful. Trash bag being brought to table a little off putting during breakfast. Fresh towels everyday and fab view of Empire State Building Really appreciated the effort the hotel made to acknowledge/recognise our anniversary

The hotel was ok for the price. The rooms are small, but housekeeping was great and kept the room clean and tidy. Everything was in good working condition, and an excellent AC keeping the room nice and cold. The only downfall we had was that the breakfast area was super small with lots of people each time we went, and the breakfast room was very hot. We would get our breakfast and take it back to the room to eat where it was cool and comfortable. Overall, good hotel in a good location.

It was nice but no fridge in the room. Only negative

Clean room, bathroom had all the amenities. Breakfast was great. Helpful staff. Good location. Overall great stay

The rooms were very small and barely have space to move around and very badly maintained

Good hotel.

You can’t beat this location but everything else was just ok. Front desk staff was super wonderful

Ok

The location was amazing. The room was clean air conditioner worked very well, breakfast is OK and the staff was amazing.

Good

I stay this property 3 nights very old property and room is very small and no facilities in room second thing cleaning in room is very bad but only breakfast is very good.I recomendation update the room and maintained the property .

Muy bueno

Hailey was the only representative who actively assisted us during the call, and we appreciate her efforts. However, our concern ultimately remained unresolved due to the difficulty in reaching a supervisor/ hotel management the apparent lack of initiative to establish direct communication with the client. This level of customer service was both frustrating and unacceptable, particularly for an issue that required supervisory attention. What was even more concerning was that Expedia also attempted to contact the property on our behalf, but the calls were reportedly answered and then disconnected.

The bathroom door did not close; seemed to be too large or warped. When using the tv remote, channels didn’t match the guide, and punching the channel numbers directly cause the tv to go to analog (static) settings. The revolving door to the hotel entrance would stop turning automatically and needed to be operated manually. The ice machine was in the basement. During our 3-night stay, two nights we had no face cloths and had to request them. The room phone did not work when trying to call the front desk, so we had to go down to the front desk during the night. Underneath the shower shelf was filthy.

Exceptional

Perfect location, everything walking distance.

Great place to stay not far from Time Square. The only issue was one of the the elevators not always working.