ModernHaus SoHo

Exceptional

Location Housekeeping is slow, didn’t make our rooms some days. No night concierge to take the bags downstairs and check out.

Loved our stay. The room was a generous size and I loved the Le Labo toiletries. The staff was lovely. I recommend staying on a lower floor as the rooftop bar was quite loud, though we had no trouble sleeping so it wasn’t a big issue for us. Quite sure they would have changed rooms if we had asked.

The location in Soho is excellent, walkable from everywhere you need to go, with the right vibe and feel for the area. The stars of the show are undoubtedly the reception/concierge team who simply cannot do enough for you. Stand out star is Kristy - she is the ‘face of the property’ and what a great smiley face she has, too!

Staff were super lovely, the location is great and he bathroom is great. The rooftop pool area is tiny, there aren’t a lot of sunbeds and they are pretty filthy (always covered in hair?). The rooftop area is also owned by a separate company and they host lots of private events so both Friday and Saturday night we couldn’t use it before 9pm. There aren’t really any other facilities (other than a fairly small and old gym) so you’re really just paying for the room. Had we known we would not have paid the amount we did to stay. Also our room overlooked a building site and was quite noisy, even for NY!

Exceptional

Very good

Very good

Nothing Everything

Fun vibe

Rooftop bar was great!

Terrible experience at check in. The receptionist was unhelpful and said our room wasn’t available so to wait in the bar and she’d call us. We went back 45 mins later as we hadn’t received a call and a different receptionist said our room was ready, but we’d had no call. The rooftop pool closed at 4pm both days we were there for private parties with hotel guests asked to leave. Also, despite a bar being right next to the pool, it was closed and the only bar service was accessed through a QR code which took 20 minutes to arrive. The outdoor terrace was shabby and only accessible through a fire escape. Advertised as a luxury hotel but far from it.

Inconsistent reception interaction

The staff were very nice and welcoming, and overall, the hotel itself is beautiful. However, I was disappointed by some of the amenities. The fact that the pool closes at 2 PM on weekends is very inconvenient, especially for travelers, and it’s also strange that the pool hours aren’t listed on the Expedia app. Additionally, for a “5-star hotel,” the lack of valet parking was surprising and inconvenient. Overall, it’s a beautiful hotel with friendly staff, but the limited amenities and hours made the stay less convenient than expected.

Clean great shower comfortable bed and pillows location is excellent

Passable

Exceptional

I liked the location and the staff, which are all nice people. The AC automatically turns on and off by motion detectors. So if you´re out of the room it shuts down. It also shuts down when you´re sleeping because there´s no movement. I would wake up in the middle of the night because it was summer in NYC, and the weather was 90 degrees.

Nice hotel, good location. What wasn’t great was the unadvertised fact that the pool is only partially open on weekends (until 2p) due to the fact that the roof bar turns into a party zone with DJ. The fridge in my room didn’t cool - the front desk told me to just leave the cabinet door open then entire time which did not solve the problem even after 3 days. Finally, the shower diverter valve did not work so I only had the handheld shower to use and not the rainhead.

Exceptional