Truss Hotel Times Square

Staff very Nice and professional!

This hotel is very nice and in a great location. But I found it strange that the TV had no guide, the elevator was extremely dark, the room had no art work on the walls nor was there any in the corridors, and the strangest thing of all was the partition in the shower was on the left side in front of the shower valve so you have to climb into it to turn it on, you cannot turn the shower on by leaning into it. Still I would gladly, and probably will stay there again.

Ok stay old hotel but good location

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Excelente lugar Muy bien ubicado

Loved the daily housekeeping! Perfect location and perfect place to stay!!!

Receptionist was cold, made a human mistake not a big deal but felt hesitant in saying sorry. Felt irritated and it showed. By no means was she rude. Simple things like this left a feeling making it impossible to give five stars. Will still recommend it.

The hotel is in a good location for walking to restaurants and attractions. We were given an upgrade and were able to check in early. The only negative was a tub that was very high and difficult to get into and a lack of hot water at times.

It was great… will come back for sure!!!! Alll but alll personnel was nice an helpful!!!!

Staff was super nice and helpful. Great for walking to Time Square. Love the place it was quiet for my husband and I.

Check in was horrible. I knew my friend would arrive first so I put her name down thinking since I'm making reservation, my name will automatically appear. Lady did not allow after checking and verifying all information. Saying she doesn't get third party reservations to show which guest booked it. I researched this and doesn't appear accurate but giving her benefit of the doubt why even ask me all the questions in first place. Plus my friend mentioned this was going to happen before leaving the room and they just said ok. Room beds and everything was ok and clean but walls were pretty banged up and can use an upgrade. Check out was very pleasant and they kept our luggages while we continued touring before our flight for $2 per baggage. Very central location and close to Subway.

Air conditioning works great! Great location! Very nice staff! The tub is a bit hard to get in and out of for an older person, I didn’t know before booking and should have requested an accessible room for my elderly Mom.

Awesome location, helpful staff!

Pool Roof top access/ dining/bar Hotel Happy Hours Hotel robes While the internet and previous reviews stated these amenities were available, upon arrival we found out different. You must request, coffee and ice from front desk. However the hotel is in a decent and pretty safe location. Close to many places to eat and shop.

Convenient place to stay. Not far from the action. Did not find any amenities. No workout room or breakfast options.

Great location!

The rooms are good value for the cost-cheaper than most nyc hotel. Rooms were relatively clean but needs some upgrades as the bottom of bathroom door was rotten and black mold in the corner of the shower. It was hard to figure out the temperature in the shower. Had to wait a long time for water to heat up and it would cool down. Overall, still a good value and convenient location.

We chose this hotel because it was close to what we wanted to do, but was said to be family friendly. It was, and the staff was very kind to my daughters who loved the stay at the hotel.

Amazing very comfortable

The air conditioning didnt work in June in NYC- it was so unbearably hot and there was no light in the room...very few dim light fixtures and the window looked into a restaurant so therr was no outside light. We've stayed here before but the room temperature was unacceptable and the property seems really run down now.