U Hotel Fifth Avenue

The staff compensated for the lack of space and few amenities. Very friendly and helpful!

Lovely staff, great bathroom, very clean - note there is little place to unpack suitcase or hang clothes. Would return.

The room was very clean, the towels were amazing and the bed was very comfortable. My only issues were their very, very slow single elevator and the ridiculously small bathroom mirror. Also, the first room they put me in did not have a working AC so I had to move to a new room. You may also want to avoid staying on the 2nd floor as you hear all of the street noise as the windows are not very soundproof (but it is NY!!). The staff was helpful. I think this is a good choice in a good location (Starbucks is right next to the hotel!).

Central location, convenient. Staff friendly and helpful.

Good location, helpful staff, smooth process. Room was small but fine. Lights flickered, could hear the hallway noise and the street very loud, bathroom had a sliding door and left a large gap. Building generally needs some updating, but otherwise fine experience

Good location

The location of this hotel is excellent. We could walk to Empire State Building, Time Square and the theaters to see our evening Broadway shows. The room we on 9th floor was very small. Just enough room to walk around the bed with no dresser, closet or drawers to put anything away. We hung a few things up on the hooks. The rest had to stay in our luggage or stacked on the night stands. At check in, our room was 83 degrees. Staff noticed as well and turned our AC unit back on. It cooled to about 75 degrees before we left for the evening. When we returned the AC was back off and it was 79 degrees. We figured out how to turn it back on but it shut off every 20-30 minutes (error msg). We got up multiple times in the night to turn it back on but were hot and uncomfortable. The sirens going by were also very loud and woke us up. In the morning, we notified the front desk about the AC problem. They agreed to look into. When were returned around 4 p.m. (5-6 hrs later), the new front desk staff had no updates on our room or issue. Our room was 83 deg again. We then asked to change rooms. They did find us another room on the 6th floor but we now had to move all of our clothes to the new room before heading off for our evening plans. We packed quickly and moved. The AC in the new room was working well, it was much cooler and created white noise so the street noise was much better too. The new room was also a bit bigger but still no storage. Very disappointed with not follow up on issue.

Exceptional

Exceptional

Bad

Very good

personnel at reception. was very nice, even let us check in early when we arrived as room was already ready room was somewhat small and looked dark old furnishing

Great hotel! Intimate and close enough to everything! Staff were so helpful as well! It was my first trip to NYC and I loved it!

The AC was too noisy, impossible to get sleep

Staffs and location Noise

Location Too small, could be cleaner

Very clean and comfortable. Best towels and linen sheets ever! They also offer a gym pass, which was a game changer!

Absolutely fantastic Nothing

The room was a little cramped but otherwise very nice. The staff were very helpful.. Nothing

Just what we needed for our visit to NYc. We shall return.