Virgin Hotels New York City

It’s a very busy location and the Hotel seemed crowded.

Great breakfast

It was very clean. The lift system great and easy

What else, the spa has gone way down hill too. I stayed here in 2024 and loved it, that’s why I booked it again this year. Never again.

Very noisy rooms

Had to reserve space at pool for $50.00 - we were paying guests and stayed for a week! … Elevator operation to get to room is stupid. There are other hotels that are just as clean but more relaxing that are in better neighborhood with much better dining options.

Breakfast way too expensive and bar closed on Sunday and Monday, but overall a great stay. The view set the bar quite high!!

The elevators are an issue. At busy times, it is hard to get up and down

Also, our safe was broken and never got repaired. I asked for more towels on more than one occasion and was not granted any. The room was dirty when we checked in and brought this concern up to the staff but nothing happened. Overall we had a really poor experience.

Great stay!

We liked the room, ours was quite spacious for NYC and we loved the floor to ceiling windows which gave us a great view. Bed was comfy albeit the pillows were lumpy. Staff very friendly in particular Angel so was helpful when we were trying to get a cab to leave Wasn't happy with the pool situation, we had chosen this hotel for it's pool, when we booked it said the pool was complimentary and did not state any restrictions other than age after midday however when we got there we were told could only use it 8am - 11:30am then after 12 it was chargeable at $68 each. I did complain but received the response once we were home this said that we would get a 25% discount as guests, had we have known the pool was chargeable we wouldn't have booked. The cold water in the shower took several minutes to come through

Ambiance Size of the room was too small

Poor

Worst elevators ever

Great location Well managed

Great

Property had the outdoors pool witch was something on this heat wave - but wait a minute They did tel you would not be able to use it after 12pm They nor informed in messages nor direct when doing check in - in the afternoon when best time for pool the they sell for everyone pool pass for money Same if you at a hotel if there are still pases available you need to buy day pool pass!!!!!!! So general public is more welcome than you And to look and book you need by yourself via hotels web site / my mom doesn’t speak English and we asked in a resection area to make a reservation for a pool- we were told it is not the scope pf his duties and continued rolling eyes and telling in small script is written somewhere.. The service is non existent , not trained,rude , It is nothing what at 5* I could have imagined Even suitcases me snd my 72 years mom were were rolling our bags ourself the guy in front of us - shouted direction of the elevator while we were pulling our staff There was no COLD WATET in a shower first day next morning/ thy didint organise substitute - I went to a conference as been in fill glamour it fluctuates all the time more hot more cold - so you need to be lucky getting luke Warm water. And all shower water creates a pot in a bathroom - there is no good angle on tiles so collects in all shower room around closer good level of water.

Very good

Exceptional

This is the Best Location in town. Walkable to popular attractions. Amazing view of the Empire State Building. We’ve stayed at many places in New York. Mid and high range, multiple neighborhoods, but Virgin is my Fav!!!!