Lido House, Autograph Collection

Great stay. Nice pool for kids.

Way overrated...location is all it has going for it. Embassy Suites is better for a full service stay. They put us, who booked through Expedia, in a second floor room overlooking the parking lot lol...possibly the worst room they have, when it wasn't even crowded lol. When we went to check out they said the "system is down" and couldn't correctly check us out. A 3 star resort at best. Don't expect a 5 star experience.

Everything about my stay was top notch. Friendly staff, beautiful decor, good restaurants. No complaints. Especially fond of the burger. I can see why it is award winning!

Excellent hotel!

Stayed 4 nights over memorial day weekend. Even had our fur child and we couldn’t have asked for a better a stay. From the front desk to valet and rides to nearby spots. Very accommodating. The rooftop is a must! We will be back for sure!!

Place was top notch!

Unfortunately, the wider guest experience felt less polished. The fitness room repeatedly ran out of towels and cups (even after feedback was given), water bottles in the room were not replenished, linens were not changed during the stay, and some outdoor areas were left uncleared for days. None of these issues were major individually, but hospitality is often defined by attention to small details, and those details matter. There is a lot to like about the property and the team were always pleasant, but the hotel would benefit from greater operational discipline and consistency across the guest experience.

And the room vibrated all night long from the club upstairs you could not go to bed till one in the morning. I had to check out the next day. I would never stay there again.

We had a great experience. The staff was very helpful, especially at the front desk. The pool was very good too but the hot tub was out of order, waiting for city approval to open for some reason even thought it worked. The in-hotel restaurant was a little expensive for what you get but there were many other great options in the surrounding area. Cleaning staff worked around our schedule every day and did a fantastic job. Thanks for a wonderful overall experience.

Can room

There is construction so just be aware, could not use our balcony

Roof deck and lobby restaurant were great! Hotel staff warm and welcoming. I lost my Jacket and Jerry found it and mailed it back to me. I cannot say enough nice things about this Newport peninsula jewel.

Gorgeous property, not too big, rooftop bar was awesome on a warm night. Overall great service, clean rooms & well maintained property

This was a gorgeous hotel with very nice amenities Nothing

The hotel is great! Very clean, very nice facilities. The staff was bad.... We had a bad experience checking in. I informed them the day before our arrival that we would arrive by 1:00pm and an early check in would be helpful. We were coming out of state and needed to be at an event at 5:00pm. It would have been great to get into our room a little early to get ready. They made us wait until 4:00pm on the dot. We actually didn't get into our room until 4:20ish. I also requested a microwave for our room due to being on a special diet. Didn't happen until later that evening. I'm not the complaining type, I never respond to these.... but I was very frustrated with the lack of customer service.

Amazing!

My wife and I had a fabulous getaway after the Christmas rush!! Excellent hotel, honestly no need to leave the property, plenty to do onsite. We did however take a nice walk to a local fresh seafood resturant, and a fine Irish pub!! We will be back real soon!!

Limo was the BEST; Lucas, Brandon, Brandon, Jimmy, Chase, all of them were pleasant every day of our stay and quite accommodating getting us where we needed to be and within their area of transport. We will return to the Lido, everywhere was easily accessible, some within walking distance; beautiful place to be. Thank you

So disappointed. I loved this hotel the first couple of times I stayed there and have recommended it to so many people. Our stay last night and this morning was not good. We pre-ordered breakfast to be delivered between 740-8am because we had to depart at 830am to make it to an event on time. At 756am, our breakfast had not yet arrived. I called down and the front desk apologized and said the kitchen was prioritizing and it would right up. By 820am it still hadn’t arrived. My daughter has low blood sugar and cannot go without meals. When I called down again, they acted as if we had never ordered anything and said they would ask the kitchen to make us something to go. I called down again to have my car pulled around because we were not late to our event and starving. When I got down, the car was nowhere to be found. When I asked, they said they would go get it. When the car finally arrived, we were 20 minutes late to depart and still no breakfast. When I got in the car, the battery was almost down, no one had charged it overnight. I cannot begin to express my disappointment in this stay. I would like the manager to contact me immediately.

I had the most wonderful stay! I can’t wait to go back!