Red Roof Inn & Suites Newport News

Nothing Tv did not work, did not get the size bed I requested

Todo sucio olía mucho a marihuana las camas sucias la zona muy rara entre y salí no estuve ni cinco minutos y no me quieren devolver el dinero

Everything was terrible, as soon as I arrive at the location driving 4 hours away. The room was full of roaches. Smelled terrible. This place should be shut down. I left as soon as I checked in, I was not staying.

very dirty, roach came out the wall, dead bugs on the floor and the floor in general was dirty. the only nice thing was the shower.

Location. ONLY. The entire facility was gross, unclean & run down in every way. Room was not clean, bathroom was dirty & overrun with insects. Window was broken & falling out of the frame/jam. Phone to front desk was disconnected. Lights didn’t work. TV was busted. Overall it was nasty.

The reason why I don’t like the way they treat me and the room I reserved it was completely different than the pictures.also when I open the door smells full of smoke cigarettes and had kids to . I couldn’t even breathe . I was asking the manager to switch to my room and she said no you guys can leave with no respect and .after 15-20 minutes argument that she switch us another hotel next building .

Dangerous area, Not clean at all , the hallway and stairs up to the rooms are disgusting smelly and hot .

Nothing We had no remote for our tv and other guests also did not have a remote. The place is run down our bathroom door wouldn’t close because someone kicked the door in. The blankets are very thin so we were cold during our stay.

snack machine not full don't except cash and didnt except my depleted card..ice machine out of order

Front desk guy was the worst I have encounter staff was no better in the office. Black men at that ,they all need to be retrained or replaced. Will never go to the establishment again.

Smiling bad in the room

Dirty, smelled of cigarettes, dogs barking

Poorly maintained, dirty, felt unsafe.

Absolutely horrible place. Manager is disorganized, rude, & disrespectful. Has HORRIBLE customer service skills. Charged me for 2 rooms that I had originally reserved, only gave me a set of key cards for one room. Fought with me saying that only had one room, regardless if they charged me for two (again like I originally reserved). She eventually was able to figure her crap out however by the time she was able to, her rudeness, disrespectful tone, & horrible customer service made me want to just leave immediately. The building looked like it was not well maintained at ALL with cardboard or something covering some of the downstairs windows, for example. The hotel hallway, even the room smelled like absolute garbage. Really I would rate this place a 0 out of 5 stars if I could. - also claimed to have gave me a refund but yet it’s not even pending in my account with BOTH of the hotel room amounts, already taken out of my bank account. Absolutely horrible experience with this place & the manager.

It was a surprise that it was nice inside.

The pool could use a do over

Location was good, staff was nice Dead worms in hall floor, roaches in the room

Couldn't use TV in Room.

Dirty..neglected..no housekeeping..generally run down

Bad