Holiday Inn Express Hotel & Suites Norfolk Airport by IHG

Clean room and great location

Very good

Exceptional

Liked the breakfast that’s it Staff never came to make up room I had to find someone just to get clean towels For the $ 1000 I spent for a 3 day stay figured they would make up room and clean towels Then I got charged $10 a day to park my car there

I was charged for parking when there was no car ! Then she took it off then someone was smoking weed and VERY LOUD in the room next door and i had to knock on the wall to tell them to stop making so much noise.

Front desk staff was amazing. Customer service was very helpful. Breakfast bar staff not as friendly and did not communicate effectively..Also no one cleaned my room the whole stay never communicated if we needed any towels or amenities. Poor service..

I really enjoyed my stay would definitely refer them to friends and family

Great experience great staff and friendly great breakfast and my Daughter had fun in the pool.

Complementary breakfast started too late on the weekend - we couldn't take advantage of it before we had to depart.

Very clean rooms. The staff was very friendly and helpful with anything we needed. The breakfast was great with alot to choose from.

Exceptional

Everything from check in, to the room, to breakfast in the morning was 5 star

Excellent suite excellent staff excellent breakfast..

Exceptional

Appeared clean and was not overly packed. My room smelled horrible and I was charged for parking.

Decent place to stay, but got my car broken into overnight during the Fourth of July weekend.

Breakfast items wasn’t in time.Waiting to different foods.

Free Breakfast was very good. The location was slightly obscure but quiet. Room was clean and quiet. 1. Not enough towels and wash cloths were left in the room. When we checked with the Front Desk they were completely out. I waited until morning to receive the towels and wash cloths. 2. A weird loud gurgling sound coming from the Bathtub woke me up out of a sound sleep at 4:00am. I jumped up to check it to make sure water, sewage, etc wasn't backing up into the Bathroom. Luckily it was just noise and not actual water.

The free breakfast was hot w healthy options. The pool was clean and well maintained. I did have to get my own extra pillows n blankets

Bad