Clarion Pointe Bloomington – Normal near I-55 and University

The photos are very deceiving! The 1st room my kids and I were put in was extremely dirty. It had food on the floor, stains on the bedsheets, hair in the shower, and missing tiles in the bathroom. Went down and said something at the front desk and they put us in a 2nd room that was also dirty. The room had drugs in the dresser, missing tiles in the bathroom, the shower was black, and smelled like smoke. We were too disgusted to take photos. They refused to refund us when we weren’t able to stay there. Not a safe environment for children. There were also other people checking out due to dirty rooms.

Recommend a remodel the room felt like a scene from a bad murder mystery movie.

When we finally got to our room, it looked nothing like the pictures advertised online. The room itself was outdated and not very clean. The bathroom appeared poorly renovated, with obvious sloppy workmanship that made it feel unfinished and unkempt. The pool area was by far the worst part. The water had chunks of hair floating in it, and it was obvious the pool hadn’t been cleaned or maintained in quite some time. The surrounding pool area was also dirty and looked like it hadn’t been swept or cared for in a long while. The hallways were just as bad—they looked like they hadn’t been vacuumed in a very long time. Outside, the parking lot was littered with trash, and the overflowing garbage cans made a terrible first impression. Overall, the hotel was dirty, poorly maintained, and nothing like what was advertised. Between the lack of customer service and the cleanliness issues, I would not recommend staying here.

Nothing

I’m sorry to say that it was unfortunately a very unkept property. Mainly the outdoors and lobby area. With that being said, the staff were very nice, the bedding was nice, clean, cool and white. The room was just so so. The coffee in the morning was great and the breakfast was not horrible. You get what you get for the money.

Loved the

The staff was polite, and helpful but the hotel was very expensive for a low quality hotel. Will not recommend this facility to other people. The main lights in the room didn’t work, the pool was indoors yet still freezing cold, and housekeeping refused more than 1 towel for person for our 5 day stay. The breakfast was low quality, and the beverage machine was broken. Almost all the fun equipment was broke. No service anywhere in or out, WiFi sucks. The parking situation was tight and too small. We had to park in the hotel next door. We stayed 5 days, 4 nights and housekeeping never cleared our trash or changed our linens once. There is also multiple floors with no elevator. Luckily we got the first floor, but most customers were blindsided by the lack of elevator. The hotel staff lived in the building and had young toddler age children running loose in the common areas, and had trash and toys and personal belongings littering the outdoors of the building. Also, the “laundry amenity” cost extra money! The tv got maybe 5 Chanel’s that actually worked and didn’t lag out terribly.

After finally receiving our room assignment, we discovered that the room door was locked from the inside and we were unable to enter. The front desk called maintenance, and the maintenance employee had to forcibly break into the room. (which all was done in front of us) He informed us that the safety latch had been damaged during the process and advised us to rely on the deadbolt for security. At that point, nearly an hour had passed since our arrival. Given the condition of the room, the damaged security lock, and the overall experience, we did not feel safe or comfortable staying at the property. As a result, we chose to leave and drive over an hour back home, despite needing to return the next day for my daughter’s second day of Illinois State University orientation.

I will not be staying at this property again.

This hotels needs maintenance and curb appeal and more employees

Beds are very comfortable. Rooms need improvements. I did inform front desk but there was a giant divet entering room 143 bathroom. It’s covered with carpet so you don’t see it but I literally almost bit it 2x going to the bathroom cause it’s a good inch deep divet and probably 8 inches wide. Dangerous. AC is loud. My dead bolt was broken and there were stains on the comforter. However, it was a place to stay for the night. Also, the breakfast included isn’t a breakfast. I saw three things of yogurt. Again, if you want a quick and convenient place to sleep - go for it. However, I would not stay there again with my spouse or children. I didn’t feel comfortable walking anywhere in the room without shoes on and I didn’t even shower cause I felt the bathroom was dirty, even though it was probably all rust stains. Toliet also wouldn’t flush without holding handle down. Also, side entrance door glass is all cracked and wouldn’t close without force.

There are no elevators and we were put on the second floor. We had to carry all our belongings up a set or stairs.

We started off with trying to check in at an un-manned front desk in the weirdest hotel “lobby” ever. I had to call twice on the phone to get anyone to come to the desk. Then the man was extremely slow and seemed very confused through the process. Despite having a beer & wine cooler at the desk he was unable to sell us one due to not having a license….? We finally got our room key and found our way through the strangest 1988 flashback hallway tour to what we thought was our room (based on the sign saying 220-228 —-> and found a room with no knob and no key fob. Come to find out the rooms are numbered weird and 227 was next to 201 on the OTHER side. Anyway. Got in after a very rude talk on the phone with someone the clerk had to call to help us and found an old, dingy, and smoke-smelling room. Needless to say I won’t stay again. Would have been understandable for maybe a $90 stay but this stay cost nearly $200. No thanks.

The beds were fine but the door bolt lock was brok and there was no door chain. The bathroom door didn't latch either.

Parking lot was covered in grass, window air conditioner was rusted, there were clothes strewn across the front entrance, the smell was bad

Pool area was full of used tools and very messy. There was a depression about 1" deep in front of our bathroom which was scary

Very poorly maintained weeds knee high or higher everywhere the floor in the pool area is busted and sticking up my daughter tripped over it also the rooms were in terible shape i have pictures there was pubic hair in yhe beds beer bottle caps on the floor in the second room they gave us if i could have afforded a differnt hotel i would have left at checkin i witnessed 2 other familys leave at check in terrible hotel shouldnt be on hotels.com i would like my money back their contential breakfast included toast lil cups of yougirt and no juice the second day the first day they had an open bottle of great value apple juice sitting out didnt refill anything but the cerial they offered witch no doubt was stale dont waist your money they wont refund it im sure

We checked in an the smell in the both of our rooms was overwhelming. We switched rooms 3 times and all were the same. Curtains broken, chips on floor, poop on one of the toilets, nose ring left on bathroom counter, hair all over one over the beds, the person in the room next to us invited us in to show us how filthy it was under his mattress. We asked for a refund and was told there was nothing they could do for us and had to deal with Expedia our booking agent. So we left. All this within the first 45min.

This is absolutely horrendous, we were given our first room, and the beds were not made, and there was blood in the bathtub and walls, we were then given a second room, there was blood under the toilet seat and blood on the walls in the shower the "Continental breakfast" A COMPLETE SCAM, nothing but toast and yogurt, they claim to have a heated pool, the pool was freezing, Also they have a side door that said its locked between 11pm-5am NEVER LOCKED BIG SAFETY CONCERN

Room conditions not ideal nor clean, breakfast is lack options, over price for 2 stars rating.