Extended Stay America Select Suites - Charleston - North Charleston - I-526

Clean

The room was dirty it had roaches. It had kitchenette but no dinnerware nor cookware. The bed sheets were thin and stained. Mattress looked to be year old and hard as a rock. People kept going in and out all night sitting the fire alarm on the door off. It smelt like weed when you walk in. Doesn’t have staff at night and no one at the desk in the morning. Multiple times in the evening a man in a wheel chair would seat in the entrance which was small and would be in the way. But the attendee’s behind the counter just let him set there. I would no recommend this place unless you need some where cheap. Don’t expect much from them.

They did not have a room when I arrived and were very rude basically saying it is my fault since I booked through Expedia.

I would not stay here. My husband got ate up by bedbugs and he went downstairs and told the front desk and they made him leave the whole premises instead of giving him another room. The mattress look like two people have been murdered on it. Save your money. This place is not worth it. I have to worry about my husband bringing that stuff home to my house. They didn’t even return his money back to him after they made him leave early. They act like it was his fault or something because he found bedbugs. they don’t even give you fresh towels every week. They just tell you to wash your own towels. They only give you two they don’t come in and clean the rooms. He was working out of town in Charleston. He will be there for months. he had his toolbox broken into on his truck while he was there people climbing all over the truck, dropping the tailgate sitting on it the most horrible experience I can possibly ever say at a motel room is that place

Everything Nothing

Not being able to stay

Smelt like mild and cigarettes, elevator shook, cockroaches scurry when you turn the lights on, room was not clean.

Exceptional

The stay was great and would definitely be coming back. The staff was very helpful with my stay. And room was very clean

Nothing

Management were okay to acknowledge the issues and refund the me the rest of my stay.

Purchase towels and bedsheets

My room was canceled before I arrived without warning. I found out when I arrived after which I was charged a cancelation fee.

Very poor

Nothing The cleanliness

Bad

They hotel over booked our room. Never stay at this hotel

Room was clean and ample. Water pressure and heat were excellent, bathroom was generally very good. Surrounding doors were noisy and frequent; and there was an infernal alarm that would chime for a minute at a time at all hours (perhaps the laundry room?) that was clearly malfunctioning. Variety of small roaches came out in the kitchen (but i understand how difficult they are to get rid of once infested).

I paid for the reservation in advance to avoid hassle at the hotel, but I ended up sleeping at a rest stop with my wife and 7-year-old son; we nearly had an accident in a construction zone on the way there. I called the front desk (dialing 0) because we couldn't arrive in time to pick up the key, and the person on duty told me, "My boss ordered me not to process any check-ins." I told him I had the reservation confirmation, but he replied, "I already said I’m not checking you in; if you want, call or request a refund." I had driven for eight hours with my family just to get to that hotel and get a few hours of rest.

Passable