Hotel Casa las Mercedes

It was spacious and clean. The staff was friendly and helpful. The room was interior so no street noise after long days of sightseeing. It’s about a 10 min walk to Templo de Santo Domingo along beautiful cobblestone streets with plenty of cafes, galleries and bars.

Very clean, excellent breakfast!! Rooms somehow dark

Good location, 5 to 10 min walk to various points of interest. Lots of cafes and shops nearby. Very clean rooms. It seemed to me that management had a lot of extra fees and rules. 45 pesos per coffee pods 50 pesos for a broken glass Extra fees for early check-ins although the hotel wasn’t busy The terrace bar was closed but we still could not bring our own alcool.

Quaint and nice The internet was horrible! You had to leave the room to get the internet. It was my bday and I asked if I could borrow a knife and two small plates and I was told by the staff they could not authorize. I was going to borrow it not steal it. We ate my cake on napkins! lol worse yet, we went to the terrace to si f happy bday and take pics and the very same guy came and told us we could not be up there since there was no waiter. I told him we did not require service that all we were doing is enjoying my cake. He was rude but I still offered him a slice of which he denied it. I did not leave and of they didn't want up there seeing the view from the balcony why not lock the gate? Instead it was wide open.

Location was great. Easy walk to the center of town. Nice ambiance. Comfortable bed. Nice bathroom. Air conditioning. Good hot water shower. Daily maid service. Roofdeck bar closed, but roofdeck open. Hotel front door closed early evening (like 9PM?) after which we had to knock for entry. (Someone always quickly let us in).

The location was perfect. Close enough to walk to everything, far away enough not to be in noise at night. The gentleman carried our luggage to our room and parked our car in a safe and gated location. Made us feel welcome. The bed was a bit hard for me. We could only get 1 room key!

It is a very beautiful hotel about 4 street away from the Zocalo. Bedroom and bathroom very beautiful and confortable. Staff was amazing! Staff was very helpful and friendly! Food goo! Daniel receptionist very helpful! He made a trip to different places for us! Gerardo Peña was our driver and he is really good! Shaid out waiter and receptionist very friendly! Loved to stay at this hotel!

Beautiful hotel, the inside was so relaxing, rooms were spacious, staff were very accommodating. Close to all attractions - food and the centre were only a ten minute walk away. The parking included is not large enough to fit a van.

Loved staying here the staff was incredible, friendly, and helpful ( it felt like home). The food was excellent and the rooms were well done, air conditioning excellent, and great beds. However it was the staff that made it so great. From the front desk, housekeeping, food service, and the manager all were incredible. We will definatly return to Casa Mercedes!!

Location Don’t have windows

The property is well maintained and is 4.5 blocks from the zocalo (main square) and cathedral with many shops and a few mini grocery stores and bakeries along the way. Of course lots of shops and restaurants in all directions and a lovely church and square with a fountain a few steps away - a place of solitude. Although our room did not have a window, it had a high ceiling and had plenty of space so it was not a problem and it was on the back side and thus far from the road noise and thus quiet. The bed was firm and comfortable enough and the sheets and towels were nicely adequate. The a/c worked well. The lovely courtyard hosted a nice continental breakfast each morning. The staff was welcoming and helpful although English was very minimal. We appreciated the provided bottled water. It took a long time in the morning for the hot water to appear (after running the shower more than 5 minutes).

We liked the central location. It is close to everything yet just far away enough to be quiet and peaceful. The property is built around a lovely dining area. The rooms are very clean, and the beds are comfortable for sleeping. Being a 3 star hotel there is not the same attention to detail, though this did not dramatically detract from the experience. The terrace was never open and we would have loved to have food and drinks there. The rooms did not have windows, though for us this was not an issue as the darker room was great for sleeping. The included continental breakfast of a small plate of fruit and 2 toasts is very simple. It is a good hotel that with a bit more attention could be great.

Location, cleaness, good price The breakfast included was insufficient. You have to choose between coffee or tea, juice or fruits and you have 2 toasts. The fruits were limited and too few. Just 3 thin slices of banana, 3 thin slices of apple and water mellon . I strongly recommend to book without breakfast and take your breakfast in another place. They charge 45MXC for an expresso capsule. A coffee with sparkling water at the coffee shop at the other side of the street costs 35MXC.

Great location, nice having a bar and restaurant on the property, rooms are good size and fairly comfortable. Very noisy during the daytime and evening. It’s quiet from about 10-6 at night but if you’re jet lagged and want a nap it’s hard due to voices and hotel noise in the central courtyard.

Did not have it. No one did. A bit pricey for OAX but very nice.

Very Helpful Staff

Daniel and the staff were the best!! The bed was comfortable, nice bathroom. The location was excellent. Great air conditioning. They keep the hotel clean and well maintained. Would definitely stay here again. It was too dark in the room. I would have liked coffee pods in my room every day, the hotel could use an ice machine (United States people like ice!) It was noisy because of hard surfaces, but that did not really bother me. Other than that everything was great.

A little noisy at breakfast due to proximity of room to dining room

There’s some noise (eco) on rooms downstairs. In the morning you might listen other people talking.

Friendly staff and very clean No window and very noise