Desert Isle of Palm Springs

Everything was clean had a great time I’ll be back

To be fair, the unit was a decent size with a full kitchen and dining area; covered parking in this heat was also a huge plus. Check-in was easy enough, and my room was easy to locate as well. Grills are supplied with gas tanks and grill tools upon request, too. My booking was for 12 consecutive days; during that time, I enquired about housekeeping and when, if at all, they would be coming to service my room. I was given the policy and set up service, I thought. I asked four times to have my room cleaned and was met with a "Well, I don't know why; I put it in my email the night before." I scheduled it for Tuesday, when I knew I would be away from the property for most of the day; nothing. I asked about it the following day and was told that it would happen, and nothing. Then I was told by the front desk that it would happen on Friday, then was later called and told that they don't do service on Fridays because it's "a busy day" for them—totally get it, but if that's the case, you shouldn't tell people it's going to be done. Then I was told it would be done on Saturday, the seventh day of my stay; now, well into the afternoon, I had to go to the front desk again to ask for my room to be cleaned. One person shook her head and said it wasn't going to happen, and called the manager, who later showed up and said it would be done today. I just find it absurd that I have to beg for my room to be serviced FOUR times and speak to a manager about it before being told it would be done. Trust me, I know that things happen. I worked in hospitality for many years with Marriott. I also understand that in desert environments, some hotels opt to space out their cleaning to conserve energy and water. The JW in Palm Desert offers guests points as an incentive for opting out of regular cleanings. But none of this was the case here. I asked if there were any such policies in place and was told that they service rooms on the 3rd and 7th days of your stay within a seven-day period. As I said, I understand that circumstances sometimes prevent hotel services from being provided... maybe someone didn't show up for work, or maybe the washers/dryers are down.

The room was bigger than expected. Loved the full kitchen. Nothing

Didn't have time to use pool , fitness room or tennis courts but they seemed nice.

Amazing accommodations.. very large one bedroom two bath apartment. Clean. Every amenity you can imagine. Central location. Friendly staff. Highly recommended.

No

Great staff, great room, great time!

Great property and location. Clean pool and jacuzzi. The sauna was a nice bonus! Clean room with a lot of space. No complaints

On my first day, I had to wait for the front desk lady because she was on break. The hotel must have two people in order they can cover each other. The suite is amazing!

Exceptional

This was my second time there. Wonderful place, love, the separation of bedrooms and living room got all the necessities. I needed in the kitchen.

Great location. Great place to stay if you want more of a relaxed feel rather than a busy party feel N/a

Superb

Everything was very clean and the facilities were very comfortable. It was less like a hotel, and more like a condominium. The location was great. I would definitely stay again. Nothing.

Awesome friendly customer service. Staff very nice and attentive. Everything was nice, clean and it was a wonderful stay. There was nothing not too like!

The Staff was attentive, courteous, friendly and very helpful

Exceptional

Exceptional

Great atmosphere and staff is very accommodating. Would love to return.

This was our first time at Desert Isle, and we absolutely loved it. The suites are very spacious, we loved having a full kitchen and outdoor grill, and the pool was steps away from our balcony. We had a couple issues with things not working on the room, but the maintenance staff showed up very quickly to fix the issues. Honestly there was nothing we didn't like. It was wonderful. If I had to choose something, a couple of the machines in the exercise center didn't work, but other than that, wonderful.