Hotel Wallace, a Member of Design Hotels – Orso hotel

The room was well appointed and very clean. Sofia at the front desk, was incredibly helpful, knowledgeable, and friendly-she definitely added to our stay. All of the staff we met were very professional and eager to be of assistance. We particularly enjoyed some wine on the terrace the first night we were there. Also, the breakfast was delicious and filling and the beds very comfortable. We also interacted with Erica who was friendly, helpful, and quick to be of assistance. We will look forward to another stay Nothing

The Staff are Very friendly and helpful Which is very rare in hotels of Paris

The hotel was lovely. We had the 5th floor (jr. suite ) to ourselves. It did have a small elevator which many places do not. We could see the Eiffel tower from one of our windows which was fun at night when it had a light display. It was Close to the 80 bus which could get you downtown for about 2E. Also about an 8 min walk to metro 10. Also walkable to several restaurants. There was a clean laundramat just down the road/walk which was very helpful. Front desk staff friendly —spoke English— and helped with directions and suggestions I always felt very safe walking around this neighborhood The sidewalks were a little torn up and could be gravelly. The breakfast downstairs was a little overpriced for what was offered. Our bath/ shower was not engineered well— it was beautiful but the sides were at my thigh level— hard to climb in and out. The knobs were hard to figure out. And when you showered the water accumulated on the sides and eventually ran onto the floor—even with towels on the sides trying to catch the water

There was no Hotel car parking. Car parking on street was much Expensive

Hotel Car parking not Available.

Staff and price No fridge

The staff was super friendly and helpful. They let us check in early after a red-eye flight from America.

The staff and property were fantastic. Everyone was hospitable and went beyond the call of duty to make my infant and I comfortable during our short stay. Our room was clean and cozy. Breakfast was fresh and delicious.

One evening, after returning to the hotel, we requested extra toilet paper from the front desk. The gentleman assured us it would be brought up within 10 minutes, but it never arrived. This lack of follow-through further added to our frustration. Unfortunately, based on this experience, I will not be returning to the Wallace Hotel, nor would I recommend it to others.

They have air conditioning

Had A/C on the hottest week of the year yet. Loved being greeted by fruit-infused ice cold water and homemade baked bread. Conveniently located next to a couple of Metro entrances and some decent shopping and restaurants. Loved the smell of their hotel hand soap and shower gel. Replaced our complimentary bottled water daily and the room was very clean. Was able to book two adjoining rooms for my family of four on short notice! The room was a little dark with such a large awning outside the window we couldn’t adjust ourselves. I didn’t mind this—but the decor didn’t transport me to a Parisian getaway. More modern bohemian than classic & quaint. Sheets and towels not as luxurious as I would have preferred though adequate.

Price was reasonable and location close to Metro Booked a twin room and confirmed by hotel. Upon arrival told it wasn't available. Parking, or lack thereof is a huge issue in Paris so I got busy trying to find a new location as the hotel had no other options for me. As I was researching another hotel, they came and said we do have a room for you. Come to find out it was a handicap room, which I'm not a fan of and don't think most people are. At least have the courtesy of telling me that that's the type of room you're offering me prior to me opening the door and being disappointed. At that point I was too fatigued to do anything else about it, so just basic hotel hosting training is due for some of these agents. The rooms are quite small at least this handicapped room was. Also, there is a lot of construction going on right in front of the hotel with road work. Not exactly a great vibe and really noisy. Did not bother sleeping but you feel like you're in an industrial area.

Comfortable beds. No service at rooftop bar.

Love the decor and location Our window faced the terrace so not very private for spring/summer stays.

I liked the photos online of the property and the free umbrellas provided in the lobby for rainy days. Before we arrived we asked to extend our stay for two nights in the same room and I was appalled to learn that the extra Monday & Tuesday nights in the same room would cost us double. Over our five night stay we had our room minimally cleaned once with no fresh towels or linens or teabags and the hotel is not fully booked. Ennui seems to rule here.

Small room, no view. But it was expected for this money

Staff were very welcoming, friendly and helpful. Breakfast was always lovely and the hotel was clean, tidy and quiet but still near to metro stations and easy to get around the city.

breakfast with good selection of food Not very confortable furniture . Tables too low and sofa not confortable .

Love the staff. Love the respect. Loved the hospitality. Everything is perfect. Best location trust me

During check-out they demanded that I pay additional fees, calling it a tax for staying in Paris. They took money for 2 people, but I lived alone. And when I asked for a receipt for payment, they said they would send it to my email, but I never received anything. I wrote to the hotel about this, but I didn't receive a response.