Mercure Paris Arc de Triomphe Etoile
About Mercure Paris Arc de Triomphe Etoile
This 4-star, designer hotel is located 165 yards from the Arc de Triomphe and Champs Elysées. It offers soundproofed guest rooms with free Wi-Fi access and a minibar. Tea and coffee making facilities and satellite TV are provided in each air-conditioned room. Most of the rooms feature chromotherapy lighting, and have a contemporary décor. Some rooms also have a balcony. An buffet breakfast is served every morning in the bright dining room at hotel Paris Arc de Triomphe Etoile. A ticket service is provided at the 24-hour front desk in Mercure Paris Arc de Triomphe Etoile. Guests also have access to the computer in the lobby. The flower market at Place des Ternes is only 165 yards from the hotel and the Palais des Congrès is a 10 minute walk away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- On-site dining
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pet friendly
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
- EV charging
Reviews
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Very good
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Great location, very convenient to everything. Good breakfast, very friendly staff. Beds are not great (mattress was hard and not comfortable), pillows are bad - hard foam and no options to change. Overall i thought that the hotel was not really a 4-star, maybe 3.5...
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The hotel is very fresh and well maintained. The rooms are clean and cosy. The hotel staff are super friendly and welcoming. The location is very convenient, close to historic sites, quiet, next to h big grocery store/ restaurants. The rooms are little small, but this is normal for Paris
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Exceptional
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Exceptional
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Very good
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Everything. Nothing
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Very good
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The room size was good, and the bathroom size was also good. The room was clean and had all the basic amenities, including slippers and a hair dryer. Check-in and check-out were fast and easy, and the staff were friendly. The room deposit was refunded immediately, even though we paid by card. We received it the same hour we checked out. Nothing
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Exceptional
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Very good
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Location, friendly service, room size Old and slow elevator, blind breakfast room
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The location of the hotel is excellent. Transport is nearby, and tons of amenities. Everything is within walking distance. The service is really subpar, particularly the night staff who seemed untrained and unprofessional. When I arrived late at night, I had forgotten that my rooms were prepaid so when I was asked for my credit card, I didn't object. Shouldn't payment status be the first thing a check in staff should verify? In the end, the mistakenly taken pre-authorisation maxed out my card, causing a lot of inconveniences. Yes, a pre-authorisation is not a debit on a credit card but it still blocks out the amount on my card limit, holding it so I can't use that part of my credit. On another occasion, when I needed a wine bottle opener (no bottle opener in the room), housekeeping did not pick up the phone so I rang the front desk. The staff rudely asked why I needed a bottle opener and to go downstairs to the reception with my bottle. He handed me the opener without looking up from his computer. I opened my wine bottle at the reception and left. No words exchanged. I do not expect this sort of service from a Mercure Hotel group. The day staff, on the other hand, seem to know what they are doing and were much more professional and friendly.
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We stayed for 5 nights, and the location was easy to shop and take transportation. Our room wasn't ready even though in the system I placed my arrival time. There was a request made for this booking, and they did not follow through. The height of the showerhead was really low, and the metal part cut my finger while handling it in Room 102. You can tell that this building is old. The room could use more towel hooks because they have it placed under the sink, which is really low. So I had to hang my towel over the mirror. there's this awkwardly tall table, the mini bar just in the middle. The table under the tv was very awkwardly shaped. Just towards checking out, the man at the counter took so long to argue with other guests we almost missed our train
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Very good
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Breakfast was very good with a good variety Nothing
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The bed was very comfortable and the room was very clean There was only 1 bottle of water No minibar No iron and ironing board No milk for coffee
