Residence Inn Los Angeles Pasadena/Old Town

Parking was $40 so basically we paid $300 for absolutely terrible experience. We’ve always stayed at Marriott hotels in the past and found the quality good. But not anymore the qualitiy is not good and we won’t be staying there. We almost always stay at Marriott hotels

We stayed on the 2nd floor with access to the pool. So great.

Hotel was clean, centrally located to lots of great plsces and spacious, our family enjoyed our stay here.

Check-in staff member was very good. Room was very good. Breakfast buffet is average for a limited service hotel like this, but is acceptable.

Good clean hotel, but parking garage was tight & cramped.

Exceptional

Exceptional

The room was very clean. The staff was great, helpful and willing to help in everyway. I was truly impressed with everything and will keep the place in mind to make another reservation for the future.

Very good

Also, the building is too old and needs to be renovated. The fore alarm went off early in the morning for no reason. And the staff just says “it happens”. There was no fire. Will not recommend anyone that needs quite nights of sleep to stay at this hotel. It is a shame, the location is great.

Best in town for the money you spent on to stay. Love it

Staff was incredibly unhelpful, none of the staff was trying to help me when I asked for a reasonable accommodation for my temporary disability needs and they were so rude making MINIMAL to no help trying to help. I would not go back again. -champagne

We always send our surrogates here for stays in Pasadena. Best breakfast around, nice rooms and accomodating staff! Thanks

Yes

clean room, excellent and well equipped kitchen

Great stay!

Good location, very walkable to restaurants. The room are a good size and very comfortable. The room has a kitchen. They also offer a decent morning breakfast. There is no restaurant on the property for room service. When checking out, the staff person showed me the direct bill price. I would have saved money if I would have reserved through the hotel.

It was great

The staff was friendly and check in was quick. The best breakfast I’ve had so far! I would definitely come again.

Impressive clean room and liked the location. Was not a fan of the parking, but also the mattress pad for the sleeper sofa was destroyed, needed to be thrown away. Was insulting they found it acceptable to reuse it.