The Inn at Penn, A Hilton Hotel

The hotel was beautiful

Staff very nice

Double beds are not queen size, maybe a full.

The staff a facilities were great. However, there was construction going on and the early morning racket was unbearable. Also, the fire alarm when off early in the morning as well. It was quite the experience.

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Clean and super expansive room. Check-in staff (Maxx) applied a CHoP patient discount to the parking charge, which we were unaware of. They allowed for a slightly later check-out. Dined in the restaurant, which was top-notch. I would stay there again, without question.

Attended an event here and was fortunate enough to stay in the hotel how are you doing. The staff was super friendly and helpful to any of your needs. They had the AC so high I had to keep going outside to defrost I. Sure that is just me though.

Clean room, friendly staff. Nice stay.

From the time we checked in until we left the following morning, there was a pile of dirty towels and several bags of trash sitting in the hallway outside our room. Seeing them there the entire stay made the hotel feel unkempt. Inside our room, the carpet had several noticeable stains, and while the bathtub didn't appear dirty, it was heavily stained and cracked, giving it a worn appearance. The wall-mounted shampoo and body wash dispensers were also empty, with full replacement bottles simply left sitting on the shower ledge instead of being installed. We had also planned to use the fitness center, but upon arriving we were told it was closed due to construction. It would have been helpful to know that before our stay. Overall, the location was perfect for attending a concert, but the lack of cleanliness, maintenance, and amenities made this a disappointing experience. While the staff was polite, we don't think we'll be returning.

Super clean and comfy rooms and great staff

Exceptional

Comfortable large room. Helpful front desk staff. Clean and reliable. Would definitely stay here again! Thank you!

Location was excellent. For the price, the hotel should have been in better condition.

The staff was helpful from the parking staff to check in and check out. I would recommend.

Clean room and friendly staff

Exceptional

Superb

Solid - well located, clean, many close amenities

All good. Would book again.

We were greeted by some of the friendliest vallet staff I have experienced. They called upstairs and arranged an early check-in for us. At the front desk, we were again met by great service. Very accommodating. If it weren’t for the experience of one staff member, which was immediately resolved by management to our complete and beyond expectation satisfaction, everything would’ve been a five star rating across the board. Well managed property. We will definitely stay here again.