Aloft by Marriott Phoenix-Airport

What do I really like it was de side of the room they are big and nice.

Great stay thank you

I stayed at the Aloft Hotel, July 8 through July 13th. This was my second time at this hotel. I purposely chose this hotel again since I had a stay back in November for my birthday. I will say that my stay in November 200% better than this one. The room I was given upon my stay was not the best, but I knew they were full at the time and since I had a split stay, I figured I’d talk to a front desk representative about getting a higher floor when I had to check in for the second part of my stay. The one person that made my visit amazing was IZZY! She was super friendly and very accommodating. Her customer service is absolutely phenomenal. The other front desk representatives were nice, don’t get me wrong, but she is the type that goes above and beyond for her customers. I wanted to give this stay five stars based upon the service I received from Izzy, however upon leaving as I was about to board the shuttle provided by the hotel, I asked the front desk representative if I could have my first part of my stay emailed to me. She must’ve not been having a great day. It was still kind of early in the morning because she was extremely rude. I did not get her name however, she tried to tell me that since I booked my stay through Expedia that I would not get an email receipt from the aloft hotel. However, I had to explain to her that I did. Her rude demeanor, ruined my experience with that hotel. I won’t ever stay there again, next time I return back to Phoenix.

Staff was very helpful

Everything was great !

Clean room, parking was easy

Very friendly and convenient stop before and after any PHX Airport-starting or finishing trips. Very friendly staff. Thank you!

Great hotel shuttle to and from the nearby PHX airport. It overall felt clean and newer than what I was expecting!

I

A lot of things have change since the last time I stayed not for the better

Clean, modern, friendly staff

Amazing stay. You can’t go wrong with Aloft.

The staff was very friendly and helpful, and the bar had everything we wanted. The bartender could use some help in the kitchen even though the menu was limited.

It was very nice overall. The location just felt a little shabby. Rough neighborhood.

Reservation was not honored - they ran out of rooms I booked ahead of time. No iron or ironing boards in room which is was a first for me. Also no toilet seat cover which is another first for me. Paper thin walls - I can hear the rooms next to me, people roaming the hallways, outside cars/people, and the people above me stomping. I had to sleep with white noise to block out some of the sounds to get some sleep. I've never stayed at a hotel with such thin walls. Only reason this does not receive a one star is because the room was clean.

Prompt service. Convenient shuttle. Quiet and easy to navigate.

We normally stay at Aloft when we travel. This one of course was very loud since we were so close to the airport.

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Very nice place but the remote for the tv wasn’t working properly

Very nice staff. Nice place to pass through.