Hyatt Place Phoenix -North

Everything was great 👍

We were disappointed for being a Hyatt hotel. It was mediocre.

Very older hotel staff excellent rooms bit run down

The a/c was very noisy the mattress seen to be very old and deformed

Sunday there was a tornado power went off and it was so hot no AC nothing

ok breakfast was great . room clean staff awesome

We enjoyed a lot

Exceptional

The hotel is nasty stains everywhere and roaches in the hallway. The bathroom wall paper torn phone did not work in room. Front desk Lorenzo was less than friendly and seemed more preoccupied with the game on the TV in the entry. Then after telling me he could not send the bedding for the pull out bed that was not provided in my room already that I was given keep in mind no A/C in the hallways I had to carry all this stuff alone no cart. Then when I ask for more pillows in the same conversation can now send pillows to my room? Horrible customer service please save your money but don’t say you were not warned. I’ll include the video of the roach in the hallway on their website so people can be safe.

Nothing I couldn't even stay here, I made a reservation had been driving all day upon arrival they refused my credit card and cancelled my reservation and refused to give a refund after stating I could have a refund

Location AC was noisy

I didn't like the smell of how dirty it was and really hot, poor ac

Very welcoming I loved it

The good...location and front desk. Lawrence and kelcie both helpful and pleasant. Location..it is in an office building park. Not alot of foot traffic. Very quite. And close to freeway restaraunts convenience store and fast food The bad. It says bar inside. It's more like a little counter where the front desk staff can get ya a drink or beer. The elevator seems like it was on its last leg. In fact as we left it was being repaired Our bed had a huge dip in one side and was low to the ground..like it was missing the box spring or something.. Spacious room but outdated and not well stocked linens etc The ugly.. First room we got the bathroom light didn't work and saw a bug in the curtains. Moved across the hall. And the bed was odd. We had to do some pest control through the two days. And the couch had several stains. Not sure I wanna speculate on what they were.

Exceptional

Our room was not well cleaned. There was yellow globs of stuff in the shower on the walls, there was food crumbs and candy on the floor, fingerprints on things, misdirection on vending machine and ice maker (3rd floor), the pool was green and did not look cared for, bedside light not working on one side. Dark hallways with flickering lights.

The property was dirty. They might have been trying to go through a remodel, I don’t know. We arrived at 11pm and left at 10am and neither time there was a trolly available for our suitcases. The person as the front said someone must have it, but it’s highly suspect that it would still be gone less than 12 hrs later (she was the woman sho checked us in at 11pm and she admitted it was not there all night), I honestly don’t think they have a luggage cart. I say all this because my family of 6 is on a road trip and have several suitcases, coolers, random boxes that we now have to bring in and lug up to our room in 104degree heat, TWICE now. The hotel was dirty, the breakfast was adequate, but our overall stay was just bad. Will not be staying here again when we pop into town to visit family.

Disappointing

Stayed here a couple of times, very welcoming and helpful staff.

Breakfast was great, staff was awesome loved the pool would stay again