Comfort Inn Plano-Dallas

with the price you pay -you could get a nicer place somewhere else, I just needed to be in that location for my short visit. Staffs were friendly - older building and feels old and some molds in bathroom, carpet was wet and smelly - I did not say nothing since it was a one night stay. Breakfast was decent. Did not use amenities.

The lobby was hot & the air conditioner in the room was not great. The ice machine on our floor was out of order. The continental breakfast was late getting put out & didn’t get to eat at the hotel.

Was originally booked two nights. On the first night, the elevator did not work. The next morning, the fire alarm went off due to a broken pipe on a different floor. Staff shut down the water, and claimed they could not issue refunds without management approval, who was not available on the weekends. We returned the keys and booked the second night elsewhere. Management was emailed detailing the events and requesting a refund, but never got a response.

How helpful the check in person was but at the end didn't check us in the right way... 4 adults stayed in the room.and he only checked 1 and the check out person (Paddy) charged my card $20 without my authorization stating that I had sneaked in my brother and father when that was not the case. We checked in... was not asked how many people were staying... in small talk informed the check in guy it was going to be my brother, mother ,father and little daughter and he only checked 1 person in. I then went to the car and we 4 adults and my daughter walked in infront of the check in guy and he greeted them and told us to enjoyour stay.. When checking out the check out receptionist (Paddy) charged my card without my authorization and extra $20 for 2 extra adults and accused me of sneaking in 2 extra adults when company policy is 4 adults to a 2 bed room. I asked to talk to the manager and he refused stating that the manager wouldn't be back till Tuesday and Wednesday. I called on Tuesday and he answered and he then said that he was going to be out for vacation for 2 weeks. I called corporate and filed a complaint... they gave me the general managers email and asked me to call back the hotel and ask to talk to tthe manager. I sent the email to the general manager and the front desk manager and followed calling the hotel on Wednesday. Paddy answered and was extremely rude accusing me of sneaking in people and said it was the equivalent to stealing and that that was the reason he charged me $20 extra... which should have not been charged because 4 adults were allowed and that how many were in the room . He then said for me not to call again and to deal directly with corporate and that if i called again he was not going to let me talk to the manager. I feel robbed and extremely disrespected by Paddy. I hope this issue gets resolved and the cameras video and audio be reviewed because the check in guy saw us 4 and my child walk in after he checked us in and failed to report on his end we were 4 adults and one child and failed to ask aswell the number of adults. Paddy failed in reviewing the cameras and was extremely rude and accusatory towards me.

Not good

I and my family have bits all over us and the rooms smell moldy mildew but staff was kind

Location The cleanliness was not up to par, and the facility had no clean towels

Yes

No

Very good place to stay. Rooms were clean and staff was great. Would recommend.

location ... no wifi during my stay for 3 nights ... and my sheet has a blood stain ..

We changed rooms 2 times as the first room had a tv with the corner smashed out, the second room had a big red stair on the floor and smelled like old food. The third room was ok but I will not go back.

The pillows were fine The door was broken, the pull out was useless because you couldn’t pull it out all the way, the breakfast sucked not enough food, and the ice machine was broken. Check in took a very long time and I was just disappointed.

Couldn't control the room temperature, and it was a bit too hot

No wifi, tv didn’t work at all and bathtub was dirty and worn down

No elevator, no water for 2 days

Nothing I left and demanded a refund. The mold, the lack of water in bathrooms, the horrible smells, and the police showing up because of the unsafe conditions of people in the area.

It was in a decent area No hot water the last 3 days I was booked there. Allegedly a pipe busted.

I

Staff polite. Room clean. Washer dryer didn’t work. Property is dated. No microwave in room.