Homewood Suites by Hilton North Dallas-Plano

Every single thing we’re amazing

Rather shopworn hotel. Definately not up to Hilton standards. Dirty carpet in hallways. Pealing wallpaper. Bathtub slippery. Bathtub faucet valve grinding and felt like it was going to break anytime. No inspection certificate in elevator. Lobby nice. Breakfast was excellent.

The breakfast was decent. The hallways smelled like smoke and there was visible wear and tear in the hallways and room.

We choose this place because we stayed at a Homewood suite the last time we were in Plano and thought this was the hotel. The one we stayed at was actually off the George Bush Highway and not this one. The last one we stayed at the stay was pleasant but this place was not. We didn't get here till 1 am because we were coming from Houston. We choose this place because it was spacious. 1 King Bed and 2 double beds for a family of 8. However upon our arrival we get into the room and notice right away this was not a good hotel to be at. The ice machine in the room didn't work and the microwave plate stabilizer was missing. Then came one of the things that irked us the most. The AC unit was next to a furnace in the room and it made a loud noise the entire time. If you're a light sleeper this will really bug you. I went to the front desk and ask if there was an ice machine on any of the floors and he told me no. He went to the kitchen to grab me a bag of ice. My wife complained about the loud noise but the guy told us that's how all the rooms are. I don't know if this is true or not. A lot of things didn't work and there couch to mattress with springs was uncomfortable to sleep on. The following day we tried to take our kids swimming when we woke up and the pool didn't even work. The grill didn't work and when we complained about it they said they are working to fix it. We had initially booked for 5 days and asked them to only charge us for the night we slept there.

We need to be around this area - and liking the idea of 2 bedrooms with extra sitting room plus kitchenette, however the room is not as clean as it should be, rather old-ish feeling w/ some cheap upgrades. furniture look like its ready to be updated. Found Cockroach in the living room, rug is so dark and kinda smelly. Kids used the gym, breakfast was standard. with the price, size and location, not much to complain.

Overall, it was a nice stay, The room was comfortable and loved the ceiling fan. The breakfast was nice and a great cup of coffee. The property did need a good cleaning and some new paint as it was peeling in several places and the carpets were stained.

Was pleasantly surprised! Room was nice and great variety on breakfast. Will definitely stay there again!

Location was good No ice , kitchen sink leaked onto the floor sometime in the night. Was a real mess. When taking a shower for some reason the water escaped onto the bathroom floor both nights. The extra security lock on the door fell off into my hands. Then there was a systems issue with their computers. Won’t be staying there in the future.

The shower was held together by scotch tape.. the breakfast left a lot to be desired..

Found an animal's poop in...

Found an animal's poop in my suit on the floor under the kitchen table. I have a photo, which looks

Nice place to stay with family

Superb

Exceptional

The location The room was not cool and thanks to Texas summer temperatures it took a while to cool. The chair in the living room needs to be replaced - or recovered. The bedding was not comfortable.

The room was not cool and thanks to Texas summer temperatures it took a while to cool. The chair in the living room needs to be replaced - or recovered. The bedding was not comfortable.

This hotel always offers a welcoming and friendly atmosphere, and the prices are very reasonable. The staff does everything possible to meet guests' needs. In addition, the hotel is conveniently located - everything you need is close by. The hotel is in need of major renovation, despite the staff's best efforts to maintain good condition and cleanliness, as well as to ensure guest comfort and meet their needs.

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Exceptional

Great location, great staff, needs to be freshened up as facility has damage throughout.