Hampton Inn & Suites Dallas/Plano Central

Room is clean enough with stains in walk in shower and a/c unit was so loud I had to wear earplugs to sleep.

Exceptional

The welcome greeting, the cleanliness. Breakfast To leave

When checking in Mark was an absolute pleasure. Friendly and speedy. There were 2 people ahead of us and everyone was checked in so fast. Smiles and cheery. An absolute delight! The shower head was weak but didn’t detour our stay

Nice renovated rooms High deposit rates

Amazing! Big rooms, clean spaces.

EZ check in/ check out. Nice helpful staff. Clean facilities. Nothing

Check in was friendly. Rooms were very roomy. The breakfast was limited. There were dead bugs in the kitchen, Ice machine was broken on our floor, had to find another ice machine.

We stayed here for my son's basketball tournament. It was super noce and the staff was all nice and helpful. We will stay here again

Very clean and the staff was amazing and attentive Ice machine was down

Exceptional

It was OK. The bathroom was old.

The bathroom was old.

Rooms were nice. Pool was good. Never got room service to change bedding. Refresh the bathroom or replenish towels. That the fridge did not cool down to keep items cool.

That the fridge did not cool down to keep items cool.

Dead bugs in the floor (4th floor) upon check in. Room smelled mildly of sewage but didn’t think much of it at the time as the whole hotel smelled stale/of cigarettes. Room was hot and bathroom was dirty and poorly maintained. After spending half the day out of the room, we returned to an unbearable smell of sewage in our room, so bad that it was hard to breathe and not helped by the temperature of the room. On our way out to our next agenda item, on a tight schedule, we informed the front desk of the problem and asked that we be refunded for the night as we would only be spending a few hours in the room that night before leaving first thing in the morning and since we were on a schedule would not have time to change rooms anyway. The front desk manager let us know his best recommendation is that he would take care of the night for us… as long as we packed our things and left immediately (even though we were on a schedule and at this point running late and had a small baby). We ended up being late anyway to avoid being kicked out entirely for the sake of the baby and were moved to an equally stale and hot room in which we were denied a fan to help circulate air to keep our infant from overheating in the night. Will absolutely never be staying at any Hampton Inn EVER again.

Everything was good until housekeeping failed to clean my room.

Bad

Superb

Location Bugs in room and dirty