InTown Suites Extended Stay Dallas TX - Plano

Area Staff

Area House keeping

House keeping

the room was smaller than expected the refrigerator was smaller than expected we were charged for a upgraded room but it did not feel upgraded at all the bathroom had issues. we did report them we were tolerating them as a matter of fact we ended up staying longer than expected but the value and the pricing was not correct for what we expected. we expected a upgraded to queen size beds we are in what I feel is a regular room with two full size bed and we're paying by the week and was charged to upgrade charge even though bathrooms seem far from upgraded had leak issues in the ceiling. when time to extend price kept going up instead of what was showing on their website big concern. the room was very clean not enough space for two adults and two children was expecting a suite what was described as a superior upgraded room. try to resolve with front office not much done some but not much. I didn't feel much of the value we started out with a very good rate under $400 for 7 days and we ended up staying 2 months and asked for the extended discounts but didn't receive them. The explanation wasn't satisfactory. There were issues in the bathroom that we tolerated and felt like for 2 months staying they could have did a little bit better with accommodating the price and the value. For the cost we were charged, $450a week for a so-called upgraded updated room it should have had more space , The price should have come down more especially after 60 days and we were told it would big disappointment for a family in transition. was not spacious at all.

Pleasant

Nothing. Everything. First room was under construction. Second room had bugs everywhere. Manager chewed me out for complaining. 4 police cars arrived for something. So for booking.com to support this rundown place, I will no longer use your services for not having any idea about placing people in places like this. Shame on you

The rooms were nothing like the website showed and when u seen the rooms and u asked why they were different all he said was u didn't get the upgraded room which never said that anywhere because the nice picture was a lie

Tim (manager) I met him and he has a great personality, and very informative. N/a

Location Texas taxes. I Extended another 28 day. I was under the impression that once I went over 31 days, I would start getting the tax exempt. But I paid $1,690. and I was told I after my stay.

Exceptional

Na

The premium room was clean and comfortable and location The staff was not helping We made booking in another room that was so bad . I dirt that all the furniture broken we refused to stay in that room. we didn't check in, but still, they charged one night. We reached the staff so many times to write email but no response... I booked their premium room, which was good and clean .I extended my stay 2 times in that room, but their policy they dont provide towels and tissue .

The staff was not helping We made booking in another room that was so bad . I dirt that all the furniture broken we refused to stay in that room. we didn't check in, but still, they charged one night. We reached the staff so many times to write email but no response... I booked their premium room, which was good and clean .I extended my stay 2 times in that room, but their policy they dont provide towels and tissue .

Bad

They advertise remodeled rooms. The room they gave me was not. It was old, filthy and unsafe. The walls had not been cleaned or painted for years. There were giant dark smudges everywhere. The refrigerator door didn't close and cabinetry was rickety. The door to the room had a faulty lock. The bathroom was gross. When I complained to the woman at the desk, she called the police. The room had been reserved for eleven nights, based on the advertisement, but I stayed for three nights. Although I requested a refund from Expedia and Intown Suites, I have received nothing but silence.

Terrible check in policy. 3-6pm. Literally closed after that. Had to get another hotel. Lady on phone just kept saying we're closed and told me there was a hotel next door.

The fact the water got turned off twice and while we was washing are clothes and towels, wasted money and they didn’t tell us the water was getting turned off nor there was construction being done. We had to buy toilet paper cause they didn’t supply any, got locked out are room and the staff was a little rude about it didn’t believe we was staying there. Had to ask multiple times for new sheets we stayed there 8 days and they only cleaned are room 1 day out the 8 days. They didn’t even clean it we did.