Aloft by Marriott Playa del Carmen

No

The water pressure in the shower was horrible! The shower drain was also poor and filled up every time we showered. Also no smoking at all on the property was annoying. The outside area should have a smoking area

N/A

Location great, breakfast was good and bonus of free parking during stay Flooring in room so/so as not nice by bathroom

I will share a full in-depth review as this was my first time staying in Mexico, and Playa Del Carmen. The staff who initially served us set the tone for our 10-day stay...special recognition to Ronni! Prior to arriving, we contacted the hotel on the booking site and through email to request if we could have an early check in upon arrival, to which the hotel did mention in their email response that accommodations would be subject to availability. When we arrived at the hotel we were greeted by Ronni who was very pleasant to speak to; and despite him bringing up that he didn't speak the best English (which isn't required as I truly should've prepared more myself and learned core Spanish ahah), he was quite kind and thorough within ensuring we had all that we needed for us to enjoy our time prior to checking into our rooms. We were not able to check into our rooms right away, so Ronni assisted us by offering to securely label & lock our luggage away near front desk, and also kindly escorted us to access to the hotel roof/pool area(s) to rest and lounge while we waited for our rooms. The rooms themselves were spacious and well suited for the 4 guests in our party (2 queen beds). Room design was lovely equipped with a Marshell speaker (which we didn't use but honestly was so clutch to have onsite), as well as a good sized lounging couch piece which we used to rest our luggage open for the trip. The hotel rooftop space was one of the best highlight of the trip as we spent a good bit of our days enjoying what the space offered: two large pools with surrounded by plenty of lounging chairs and beds, a rooftop bar, in addition to cleverly placed conversation pits nested inside the primary pool's edge (a great spot to sit with friends in the day or during their evening parties which they offer Saturdays & specific holidays/events). Another highlight for this hotel was its proximity to the nearest supermarket.... One item I'd say is that our hotel bathroom's door was not properly functionally through our stay. We did receive quick assistance by front desk within them calling someone to come fix it (which was good to have), however the results didn't last to long after as it malfunctioned again leaving us unable to properly allow the door to slide fully close. Overall still a good stay

Would prefer better shower pressure although not bad.

Great location Difficult check in

The location was great. Close to restaurants and shopping. There is a possibility of your room being FAR away from the elevator. And don’t take the stairs!! We asked for our 3 rooms to be close, but one room was on a separate floor and you can’t get between floors with your room key.

Excellent location and modern hotel with comfortable rooms. The way to get to the lobby is not very clear and well indicated.

Very bright, clean and airy hotel to arrive to our first night in Mexico! Room was lovely and big! Comfy bed and nice hot showers, cool AC and free water in the lobby. Perfect. Although I didn't love Playa del Carmen as a town (too touristy - think tropical vegas), loved the hotel, rooftop pools and location to restaurants etc. Nothing!

in our type of room the windows do not open, however the air conditioning worked very well

Location. And staff

To noises

Good location, clean and comfortable. Nice supermarket downstairs is a plus. Gym is a decent hotel workout and 24 hrs and rooftop pool is beautiful It was perfect for an extended stay, good value It’s not a glitzy all inclusive, but there are so many food options nearby and it’s incredibly safe

Great location No table and no beach towels

Excellent location, clean, friendly. Great grocery and cafe steps away. Nothing

Great location, right above a grocery store. Super comfy beds, nice staff, great rooftop pool/lounge space. The rooftop pool wasn’t heated and was very cold. The bathroom in the room is designed such that the toilet is separated by a sliding door and offers little privacy. The shower area is behind a wall, but no real door to the bathroom area. It was fine for me and my friend, just something to be aware of depending on who you are travelling with.

Convenient to where we needed to be for an overnight and there was parking… Confusing on how to even find the lobby to check in and there was a lack of help finding it as well as parking. They sold us on the breakfast which was a total waste. Gross food.

It was very modern. Did not feel Like I was in PDC. The menu in the dining room had no vegan or vegetarian menu. That could use an improvement

Welcoming staff, super clean, very nice comfy room to drop our bags after a long flight. Value for money is fantastic. Just off the main strip and walk down to the closest beach for sunrise in 5ish minutes. Enjoyed our AC and the rooftop pool and cocktails. Comfy fluffy bed. Great AC. Bigish room for price. Always had a nice vibe about the place. And loved that it was one block away from the main road which was loud and not my scene! Would book again in a heartbeat for that price/value ratio! Nothing. Very nice!