Hotel Plaza Playa

Room rate is practical; comfy to stay; quite and location is near to customers’ needs during stay. TELEVISION RECEPTIONS AND CHANNELS… needs improvement pls..

Great place to stay. Not too far from the beach. Clost to shopping center.

Great location, spotlessly clean, good size disabled room on first floor. Very helpful friendly staff.

Very clean. Staff were friendly . Great location .

It was a great experience. My wife left her shoes and they made every effort to get them to us

Very good

Location was great. Bed was comfy. Place was clean. Staff was good. Secure parking was nice.

Simple, clean in a great area! Staff is lovely!

Superb

Staff were extremely pleasant and helpful, room was clean, shower had plenty of hot water and pressure. Our balcony provided us with extra room to enjoy a snack N/a

2. Room was clean 3.Morning Coffee was good but no milk 4. Elevator not working: I have leg issues, had to climb stairs 5. No way this property is 3 Star.

This was my second time at the hotel after a road trip around the rivera, I was afraid it will be it will be a dissapointment as when I stayed the 1st time, but this time it was different, the staff was very friendly and helpful and I got a room with two beds and a working A/C, I guess it makes a difference if you check in early, you have better opportinity to get a good room. There was too many noise early in the morning 5 am - 6 am from a construction at the street and trucks of the suppliers from the supermarket a cross the street, I would recomend not to get a room with view to the street.

Location I reserved a triple room, the first room I was given it only had a double bed, when I informed this I got changed to a room with a king size bed, but the Air conditioner did not worked, on top the bed was not comfortable, so it was a long night. Did not rest well.

As if thinking someone might come through the wall wasn't enough--the hallway is extremely loud. We were next to the elevator and could hear each time someone arrived & wheeled their suitcase down the echo-y hall. Lastly--not that this was the fault of the hotel (although a less loud hall would help)--but at 1 am, after I had finally drifted off and stopped thinking about that access door... then I woke up to someone knocking on doors. At first, it sounded like they were going room to room knocking. But then they started BANGING on a door near ours and yelling. This went on for at least ten minutes. The way the sound travels in the echo-y hallway, it still sounded like they were moving to different doors. I finally woke up my husband certain that they would get to our door eventually. Thankfully, they didn't. But still. WORST night of sleep. Staff was nice though and it was clean-ish

The best area for those who want to be close to all the excitement and fun but also be able to sleep somewhere quiet at night. This place has a gated parking lot for our rental car which saved a lot of worry, and the hotel is right next to the convenience store for a quick bite. It is not far away from Playa Del Carmen, being no more than a 10-minute walk to 5th Ave / ocean where everything is. The area is well-lit and feels extremely safe, and we would love bring our families here next time. Staff was extremely sweet, speaking English and Spanish alike. The person who was in charge of our stay was new yet the most welcoming and most amazing person imaginable.

Location is very convenient with easy parking There is no elevator and to get the luggage to the second floor is not easy.

Very good

Tisi ok

I was basically happy with the room ect. I booked this particular hotel because it advertised an elevator. It has an elevator, but it has been out of commission for over a year. I am 72 years old and have a few mobility problems. The staff was accommodating and gave us a room on the second floor, meaning that I would only have to navigate one set of stairs. It was still difficult at times, especially in the heat.

Everything was good, but it was just a little noisy