Homewood Suites by Hilton Kalamazoo-Portage

The rooms were very spacious and it was great to have a functional kitchen in our room. Check-in was very friendly and easy. Large, new t.v.s in both rooms of our suite were nice to have. The cookie at check-in was a nice touch. The furniture needs to be better maintained and/ or upgraded. The desk and table in the kitchen area were both very wobbly and the covering on the kitchen chairs was flaking off and stuck all over our legs when we sat in them. We were very close to the highway and our room wasn’t soundproof at all. It was a bit hard to sleep due to the traffic noise. We were very itchy when we were trying to sleep, maybe it was the detergent the bedding was washed in or something.

Would like a more straight back chair with arms for elderly people.

Clean and great place staff great

Cheree was at the desk when we checked in. We have never had a more helpful, congenial, and knowledgeable staff member in all our travels.

Very run down. The breakfast area is crowded and poor selections

Bad

room beds dirty , room smelled nasty when walked in, fridge and stove was dirty. and my 1 year olds feet were black from walking inside of the room.

We had a wonderful stay at Homewood. Upon arrival I learned the property had oversold the rooms and there were no longer any more suites that we booked available. We were upgraded to two king suites with adjoining doors, which was perfect! The property also did not charge us for the pet fee for bringing our furry family member. My boys enjoyed the pool and breakfast. Great stay and the perfect place to wind down our summer break.

I have no dislikes everything was PERFECT!

The quality to the cleanliness. I have no dislikes everything was PERFECT!

Stayed for several nights. The staff were friendly and helpful. Room was clean and spacious. Cookies were warm and tasty.

Made us and our dog feel very welcome Breakfast ended at 9:00 which was too early for us .

Property was nice, rooms were spacious and clean, the setup of the suites was so helpful for our family of five, and the front desk staff were phenomenal and so friendly. We will definitely come back.

This was the nicest hotel we stayed at during our trip. Very spacious, clean, with great amenities. My only feedback is that housekeeping did not clean every other day as promised.

It’s starting to show it wear!

Not big enough towels

Nice pool and hot tub Not big enough towels

It would have been fine but the experience ruined it. Stayed 06/22-06/24. Staff was informed immediately AC in living room didn't work. We unloaded everything. Called originally they hung up. Stated to use the room AC to cool down the living room space. I waited to see if they lost connection. No call back. Went down. Said it is staying 71-72. They just said ya it does that sometimes. No urgency, no let's fix it, if I was a more vocal person I would have been way more assertive. I think I was exhausted from travel and just in shock. Maybe they were mad I got it through third party. $478 for that? Breakfast included pulled pork. Bit down on a bone. Lost my appetite. Didn't eat the next day. Pool was fine. Looks were fine. Not enough towels or garbage bags for two nights. That falls on me I could have asked. Just really disappointed.

Nice facility and accommodating staff Nothing

Property needs repairs and replacement of room furniture!