The Francis

Great hotel. Room was nice

The parking here is a problem. We had to leave our car a few buildings down, not close. Also elevator goes to 3rd floor, but then there’s steps which is hard with heavy luggage. It’s a little far from the action downtown would have liked to have been closer. Also on a really busy street, several fire sirens. Renovation is well done, rooms are large. The breakfast that is included comes to your room in a bag in the morning, which was odd and not warm.

We interacted with 3 staff members and service was professional, efficient and very helpful. Room and bed very comfortable and we especially liked the shower in room 202. Decent breakfast but don’t miss the bakery across the street. We would definitely book again!

The francis is a beautiful hotel. The staff are attentive and friendly. The amenities are next level, for example, the mini bar was full of local, Maine products at logical prices. I would definitely recommend!

Paint chipping in bathroom.Windows don’t open. No full length mirror.No hotel paper or pen.3 bad steps on floor three.Bed made up at 3PM.No backup toilet paper.No handle on sink stopper. Concierge rarely present.

The staff were super nice and welcomed us on arrival. Parking was plentiful and next to the building. The room was clean and big for our family. Breakfast was good just wished it was earlier than 9am. Overall very happy with our stay and highly recommend it!

Wonderful old building turned into a boutique hotel. Very comfortable and the location was great. For a longer stay ( we were there 3 nights) more variety at breakfast would be nice but for us it was fine. The restaurant next door was an unexpected bonus ( the food and staff were incredible). On site parking was also a plus.

The staff were very helpful and kind. Clean and spacious room. Cute bakery across the street and restaurants within walking distance. No floor mirrors in the rooms and no safes to lock up valuables. The road noise could be a little loud. The breakfast provided was average.

Very good

This is a nice hotel. It is very comfortable, clean. The rooms are unique and nice, yet feels homey. It is located near everything to do downtown yet didn't feel touristy. There's nothing I didn't like

There's nothing I didn't like

Very good

Disappointing

Location is good. Rooms are nice, modern, very clean. Breakfast was not great and monotonous for a 3 day stay. The staff over communicated in my opinion by text which some people might feel is good, but I found a bit fatiguing.

Clean, good size room It’s tired & service was pretty poor

Very nice historic building. Renewable and comfortable. We didn’t get breakfast because it wasn’t available until after 830 am and we had an earlier flight. Also the coffee service was nice but for those who like cream it was a little lacking as there was none provided. The minibar was fun and unique with great treats and Maine made items. The gym at the sister hotel was fantastic but not available for early morning workout but over all a nice stay. Really ideal for a laidback traveler

Very friendly and helpful staff. The hotel is just opposite Longfellow and offers a very family like atmosphere. Enjoyed our stay a lot

Charming and spacious! Would love to stay there again.

A small family-owned hotel in an historic building in downtown Portland. Spacious and comfortable rooms, good beds, good AC, parking. The staff is very friendly and helpful. Excellent choice to stay in downtown Portland.

Great location, comfortable bed, charming property, friendly and helpful staff.