Hotel Uno Prague

Very good

Everything,very clean

Exceptional

Good

It was in a good location A little old

Parking is not at the hotel. Breakfast is chaos.

Exceptional

The hotel was very clean, parking was very convenient and location was close to metro station 4 stops away from city center. Staff was very friendly and kind. The only downside could be that there is no AC in the rooms which could be a problem during hot summer days. There was fan in the rooms to compensate for that .

Exceptional

The staff was very kind, friendly and helpful throughout our stay. We really appreciated the small complimentary touches — when it was raining, the hotel lent us umbrellas, which was very convenient. At reception, there were complimentary cakes available, and we also received a welcome drink at the bar. These little details made us feel welcome. Unfortunately, the room itself was a major disappointment. There was a strong musty smell, the ventilation did not work properly, and the toilet had an unpleasant smell. The toilet was also extremely small, to the point that it was difficult to enter and use comfortably. There was no air conditioning in the room, although fortunately the weather was not particularly hot during our stay. The cleanliness was also not up to the standard we expected. The bathroom showed clear signs of use by previous guests, and we even found items left behind by previous guests under the bed, including slippers. Breakfast was another issue. The breakfast room was far too small for the number of guests, so it felt very crowded and uncomfortable. One final thing left us particularly disappointed. We were surprised that the hotel had such a high rating on Booking.com compared with, for example, its Google reviews. We later discovered that at checkout, the receptionist offers guests two magnets if they write a positive review in front of him. We found this practice very inappropriate and it made us question how representative the hotel's online rating really is. In our opinion, reviews should be based on guests' genuine experiences and should not be encouraged in exchange for gifts.

The staff was so friendly. The breakfast buffet kept us full until dinner time. Rooms were clean. Definitely will stay again when in Prague. But not in the summer. No AC. (The ventilator made horrible and VERY LOUD sounds so couldn’t turn that on as well.) And when you open the windows there is a lot of noice because of the road and because it’s a big hotel and the other people were loud. Also the bus only comes every 30 minutes, so we had to walk 15 minutes to the metro.

Exceptional

Exceptional

Great personel! Starting from a parking assistant who was a great guy, everyone was cheerful, professional and just very helpful. Those people really deserve some huge raise! The hotel is well located, having some nice restaurant, mini market and enough parking spaces. Also, some discounts and small bonuses are given upon arrival and while leaving the room. An additional bottle of water for every guest when leaving is a great addition. The rooms are cleaned daily and are up to the price. The room for sure needs some upgrades, but all in all the personel has did their best to make us forget about it

Location y el staff

Superb

I paid for parking while they did not have empty spot and I had to park on the street. Around 14 floors hotel with nearly 20 rooms on each floor and only 2 elevators. One time it took around 10 minutes to get into elevator.

Exceptional

Stuff member are really nice and helpful. The room had a beautiful view (12th floor)