Hotel Planet Prague

There was no closet. There were no slippers.There are no 2 separate beds. There is no one at the reception before 9 am and after 8 pm.

The hotel's website does not mention that the elevator only goes up to the fifth floor and hotel on the sixth floor and guests have to use the stairs. This was a significant inconvenience for us, as we had heavy luggage. This information is only provided in the confirmation email after the booking has already been made, which is unfortunately too late. We also only found out from the confirmation email that breakfast is served in a nearby café rather than in the hotel itself. The quality of the breakfast did not justify its price. In room 611, where we stayed, there was mold (mould) on the ceiling in the corner of the bathroom. The room was very hot despite the air conditioning running continuously. Either the air conditioner was not powerful enough for the size of the room, or the insulation was inadequate, preventing the room from cooling properly. The minibar refrigerator was also of poor quality, as the drinks inside were not properly chilled and remained warm.

Everything was wonderful! Special thanks to the receptionist, who was always helpful with any questions. The location of the hotel is perfect, just a 10-minute walk to the city center. The rooms are very comfortable and equipped with everything you need.

is we have to carry pur luggage for one floor as the elevator reached only 5 th floor

Great stay overall – the place was clean, comfortable, and exactly as described. The location was perfect, with easy access to everything I needed. Would definitely recommend and stay again.

I stayed at Planet Prague Hotel and was very disappointed to find out at check-in that breakfast was not included, even though I clearly booked a room with breakfast on Booking.com. The hotel staff said they were never informed by Booking.com that my reservation included breakfast. I had to pay €13 per person out of pocket, which was not expected—especially frustrating during a short one-day stay with a small child. I chose this booking specifically for the included breakfast, and this miscommunication completely disrupted our plans. I never received a proper explanation, and this lack of clarity and accountability is unacceptable. Not the experience I expected from Booking.com. I hope this is addressed to prevent it happening to others.

Helpful staff, clean room, cold fridge! Great!

The hotel was quite lovely. We really enjoyed the curation, the room names and overall vibe. Even though it was only a floor in what seemed like an official building, we faced no issues. The hotel is located just off a road which has all kinds of restaurants and cafes. We loved the complimentary wine bottle as well as the candy on the counter. We could not keep our luggage at the hotel reception post checkout becaus the staff said he had some errands to run and won't be back in time for us to pick up the luggage. Small inconvenience.

The carpet is very dirty, the linen is very worn, there are no bath products or small bath towels, the lift does not go up to the 6th floor, so you have to climb a whole floor of stairs to get there. So, a very bad experience with a baby and a pushchair. In general, I would not recommend this hotel; nothing about it is nice.

The access to the hotel is completely unattractive, leading through an administrative/office building. The hotel does not offer any breakfast at all, which is disappointing given the advertised category.

There is an elevator up to the 5th floor, and from there you need to take the stairs to the 6th floor where the hotel is. It’s really not a big issue—just a minor inconvenience.

Stayed here twice now and will continue to book here every time we visit Prague

It was very nice and clean..and very good location…you can go to the downtown by foot!

Kind of unexpected luxury rooftop hotel, dont be scared by the entrance of the building.

ok no issues

All perfect, from location, to room and facilities

Access to important points of the city. The hotel was located on the 6th floor of a passageway, and there was no elevator on the 5th and 6th floors.

Our first impression was not great due to the initial receptionist, who had a very strange and unwelcoming attitude. He seemed either extremely disinterested or just generally annoyed. The biggest issue, however, was the air conditioning – it smelled heavily of mold and mildew, as if it hadn't been cleaned in ages. We turned it on for one minute and had to open all the windows because the smell was unbearable. Additionally, we booked a room with direct terrace access (as shown on Booking), but in reality, the terrace was located elsewhere and not connected to the room, which felt misleading.

very limited times with someone at the reception

Every thing was perfect, very friendly staff, will definitely stay there again if we come to Prague again. Nothing