Occidental Caribe - All Inclusive

DO NOT CHOOSE THIS HOTEL We travel to Punta Cana at least once a year and sometimes even twice a year. We have stayed at several different resorts in the area, so we have plenty of experiences to compare. Unfortunately, our stay at this hotel was one of the worst experiences we have ever had. Our experience was disappointing from the moment we arrived. We received no proper orientation regarding the operating hours of the two buffets or information about the hotel’s facilities and services. We were even assigned a “butler” who was supposedly going to be available to assist us throughout our stay, but I never even met her.The facilities look old, neglected, extremely dirty, and there were unpleasant odors in several areas. The customer service was terrible. Many employees responded with an annoyed, unfriendly, and sometimes disrespectful attitude. Some simply ignored our questions or requests. Every time we needed to ask a question, request assistance, or ask for something, it felt as though we were inconveniencing them. The most concerning part, the food was, without a doubt, one of the most disappointing aspects of our stay. The quality, taste, and presentation were extremely poor. We also witnessed food-handling practices that were seriously concerning.During lunch hours, we found completely empty food trays. On several occasions, meat was being served that appeared to us to be undercooked. The grill stations had very limited options. They served pasta, pork chops and, on some days, rice or fish. The pork chops were on several occasions practically raw and had very little flavor. When guests asked for them to be cooked properly, some employees appeared annoyed. During peak hours, the lines could easily be 30–45 minutes long.We also observed employees handling food directly with their hands and using utensils that appeared to be used for handling raw food and then used again to serve ready-to-eat food.

Not much honestly. The bartenders and waiting staff at the restaurants were nice. Room air conditioning didn’t work. Took 2 days of complaining to change rooms. Rooms were not cleaned sheets and bathroom heated pool, had a strong odor that was unpleasant like it was used as a toilet. Food was way below good. Buffet staff were over worked Beach is full of trash, cups, cigarettes, forks, plates Pool doesn’t have enough umbrellas The -1 floor or 0 has a strong mold odor and the disco cause sever nausea from the odor of mold Bartenders at night need to pay better attention about who they serve. Drunks need to be cut off.

Friendly and accommodating housekeeping and front desk staff, plentiful food and drinks, perfect location with easy beach access Lack of communication upfront about how to access restaurants and no info given on resort amenities at check in. Bar staff was often aloof or rude and incorrect drinks were served all the time (no ice for this family!). Food was actually kind of meh/bland.

The pillows, the buffet options were not too good

Great location Cleanliness

The property was conveniently located though far from major excursion sites. Overall it offered easy access to nearby amenities While the property location is convenient. My overall experience was very disappointing. The room were not properly maintained the bathroom drainage, extreme slow and there was a leak from the bathroom ceiling throughout my stay despite reporting this issue multiple times no one took any action to fix them. One frustrating pattern was that a different staff member check-in with us each day and ask about our day every time we explain the same unresolved issue the new staff member would blame the previous shift for not taking action instead of resolving the problem, this continued for all six nights of our day. Communication was also difficult because many staff member spoke only Spanish rather than trying to help find someone who could communicate with us some staff member simply avoided the conversation, at the bar l also noticed that while I was waiting to be served staff would sometimes skip over me and Serve guests behind who was speaking Spanish the most upsetting part of experience was hearing staff use N word to refer to us or say Africa. This was completely unacceptable made me feel unwelcome Our experience at Italian restaurants was equally disappointing the staff was rude and asked us to leave because the reservation did not match their records, as we tired to explain they didn’t want to listen which eventually turned to an error on the restaurant and management end. Thanks for Ms Santana at the guest relations office she was my only go to and was very empathetic and help me out and occasionally she had to leave her office to help us get service.

Great location. Immaculate room, clean restrooms and restaurants. Excellent pool and bar areas. Water pressure could have been better.

The location was good. There was a water leak in the restroom, you could hear through the walls, one bartender was very rude, the food was a little bland, reservations were always full.

Pool was well kept, other area were clean. Some areas were slippery to walk, especially the buffet.

The pools and that everything was always clean The variety of foods. That there was no reservation for the restaurants on the 5 day that i was there. And almost nothing to do for the kids

The casino, has nothing to do with the pictures they show on the page

The bathroom

Shows,Entertainment People,Pool , Beach ⛱️ Dominican Republican Restaurant Extremely Satisfied. Excellent Service ? After gave me room key the man did not help with my luggage. Had attitude. Bar next to guess service no good service all of them did not smile at all seems they were tired or bad mood.?‍↔️?? Balcony sliding doors did not lock at all called to be fixed they never came back After all it was very nice ? I was there to enjoy my Birthday not to let anyone ruin it. It was my second time visiting your Resort ..

Friendly personal Slide door out of service

Beach, pool, gaming room.Very good showers at the beach and pool. Everything very close We like all.

nothing food poisoning. no ac, leaking and stopped tub.

The beaches There was a charge for late check out

The proximity to the beach. Everything but the beach.

Food could be a little better

The Hotel public areas are great, the pool, the beach is incredible, the brunch area is great, the food (only in the brunch) is really good, the staff is super kind, specially Jordi our buttler, amazin guy, he was so reachable and kind, the Bar was good, the Theater shows were great. The room was a 6/10, the door lock was not good and one morning someone opened the door while we were there, the black out was not enough to avoid clarity to get into the room and the first morning, there was a septic truck making a huge noise right out of the window at 8 am in the morning. But the worst was the bathroom 2/10. The toillet didn't properly flush, we had to do it 3 to 4 times everytime we used it, we told that to management and the came to fix it but it didnt work (as with the door lock), the shower got claught at the 3rd day, and they quickly fix it, but the truth is that the bathroom is very bad, I mean, the shower looks terrible, dirty (even that I know it was clean), the bathroom made no justice to the beauty of the hotel and that is the only reason why I wouldn't come back, because the hotel is great.