Chalet Queenstown

The bed is super comfortable and the parking is easy. It's not secure or undercover, but it's just outside the reception which is great. The staff are fantastic and super helpful. The walls are very thin so you can hear everything your neighbours are doing. The water pressure isn't great and the hot water takes ages to kick in.

Had a great time, will...

Like the location and balcony has nice view You can hear other room having a shower and talking, its disturbing cause you can hear banging while you are resting.

Good

Very good

Very good

Good

Superb

The location so close to the centre was a great plus. The toilet was broken and could not be flushed for the entire length of the stay. I informed the staff immediately to have it fixed and some ineffectual attempts were made. I needed to use the toilet downstairs in the public entrance area for the entire stay. The rubbish bin in the room was not emptied, only one towel was provided and not changed for the entire stay. Teabags were bot replenished. The cooked breakfast option I ordered was of low quality. It was the worst 'Eggs Benny' I have ever had at an accommodation. The toast was burnt and I had to request a change.

Nice quaint place, beautiful views, staff were very welcoming and attentive. Comfortable bed and great location.

Handy location to town, very clean, friendly staff. Didn’t realise we were getting downstairs room with no view. Still had outside seating area but next to car park for the property.

So close to the cbd. Our host was very accommodating and our room was extremely comfortable! Wish we were staying for longer.

Very nice concierge at desk. I did not catch his name but very accommodating.

Harry was such a lovely host. Nothing was too much trouble for him, he was extremely accommodating and happy to help at all times. He definitely made the stay a really pleasant experience. Aside from Harry, the actual place was very cosy and homely which was nice.

Chalet Queenstown was a very nice place to stay for 5 nights while we were there for a skiing holiday. The staff were very welcoming - Harry was really helpful and he cooked an excellent breakfast!

Superb location with free parking. Staff really friendly and welcoming. Comfortable room. Good breakfast

The hotel was close to the city centre and the host, Hari, was exceptional. This gentleman is extremely polite, friendly, helpful and accommodating. He is a brilliant host, housekeeper, maintenance man and chef. Hari made our stay a pleasure with his charming smile and great cooked breakfast. The beds were also very comfortable and warm although there was no electric blanket. The room was small, the 'en suite' in a cupboard with very little room and no fridge or microwave. Tea and coffee facilities were available in the room with milk in a shared fridge on a landing and no means of washing dirty cups apart from the small bathroom sink. Not what I expect from a 9 point establishment.

Exceptional

When I arrived, the staff gave me the room key and showed me to my room. I assumed my booking had already been paid through Booking.com. Later, the staff informed my friend that we still needed to pay, so I went back to the reception to complete the payment. While I was transferring the money, the staff member covered his mouth and laughed at me. I found this behavior unprofessional, disrespectful, and inappropriate. Overall, the cleanliness and customer service did not meet my expectations, and I would not recommend staying here.