Days Inn by Wyndham West Rapid City

No towels or washcloths for the rooms,ask for washcloths and never receive any. Staff stay on phone more than waiting on customers.

After booking the room through Expedia and getting directions on Google my attention was brought to the recent reviews of this hotel where there were pictures showing a bed bug infestation, unsafe premisses due to ongoing construction, poor cleanliness and unhelpful staff. When I arrived at the property I asked to cancel and refund my stay and I was told it would be done and it hasn't. I had to book a different room and now that night cost over $300 for 8 hours of sleep. Neither Expedia or the Days Inn have helped to correct the issue.

Clean rooms friendly staff all round good place to stay

Clean room, staff very attentive but overworked, at times there were nobody to be found. Breakfast not so good. Very inferior food too much carbs to offer( bread, bagels, cookies) but no protein.

The best way to describe is shady.

Every single thing All

They had one washer and two dryers, one dryer was out of order. The room felt damp and didn’t receive turn up service at all for an entire week. We had a king bed and three pillows, room didn’t have a microwave, kinda felt dirty. Good price though. And the staff was helpful and nice.

The room didn't have a dresser or closet for your clothes ..bathroom door didn't have a door handle couldn't close the door at all...swimming pool was dirty....I had way better breakfast..the lady at the front desk tried to help but, there was not enough stuff to accommodate the guests at the hotel...I guess

The Day people were nice night Guy a joke I asked them to replace light bulbs they didn’t the light fixtures were broken Dirty room homeless laying outside Breakfast was awful bead was old the toast machine was broken the coffee was too strong would not stay there again

The location The breakfast and service

This facility should be shut down until it is repaired and up to code. The cleaning staff should all be fired. The room was absolutely horrid. I called the local code enforcement agency to have them inspected for habitation. This facilities should be shut down until it can be repaired and cleaned

We booked this room, not having a lot of service driving through the mountains. When we arrived after driving 12+ hours it was 10 minutes till midnight. The lady at the front desk named Tara was absolutely rude and had already started the audit 10 minutes early saying that we were considered a no-show now and there was nothing she could do and refused to give us a room. No where does it say you have to be there before midnight. while I was on the phone with Expedia, trying to rectify the situation it was now 30 minutes. It was 1230 and she grabbed her bags and left with no words. The most repulsive customer service I have ever experienced. There were multiple fire code violations as well, including the fire alarm going off and them silencing it instead of calling someone to check it.

No comment.

Not super clean. Was not welcomed when I came in. Waited for 45 minutes to check in and not once did staff acknowledge me or anyone behind me.

This was the most filthy place I had ever stayed. The only reason I stayed was because I had booked a non refundable room online! The front desk was arguing and defensive with customers, the type of customers who came were aggressive and the police were called. The carpets were black with dirt, mud splatters on the wall, filthy lamp shades, bed skirts were covered in black smudges, the bed comforter was stained, bathroom floor dirty but I think the toilet and skink were clean. Bed sheets were clean but I slept in my clothes, and as soon as I woke up I grabbed my bags and left. Don’t stay here!!

The air conditioning worked and the beds were comfortable. There was smashed cockroaches on the wall above the headboards, we found trash in the bathroom in the ground, our neighbors were super noisy, and the staff were accommodating but rude.

Looks like they updated some. But haven't finished. Was ok but had an old feel yet...

Clean hotel and nice friendly staff. Great place to stay and its safe

We were charged $20 for a pet room that we did not request. She would not change it. Probably won't stay there again unless we are refunded!!!

The room and lobby were okay, but sometimes seemed a little janky. I think bare minimum maintenance was done but not much outside of that. I think this is more of a hotel that fits for one night stays as an evening stop for a roadtrip.