Sonesta Essential Rapid City

Strong Cigarette smell ones you enter the room Need to mop better the bathroom

When we arrived there was a sign on the door that said CLOSED. I better not get charged for this stay!!!!!!

Thank you so much

Difficult experience actually getting a room that I reserved at this hotel.

Property in process of being sold or closing. Staff was very helpful.

Very friendly staff, however many issues with the room: black mold in the shower, dark long hairs plastered to shower wall x2days (even though I reported it and asked for the bathroom to be cleaned on the first day), broken treadmill and no towels in the fitness room, and no cups for water. I wouldn't stay there again.

Billy Joe is a terrible manager and canceled our reservation.We were driving and we were not able to be reached as were driving so many hours and no reception.And my husband's phone died and she canceled our rooms.Absolutely.Unacceptable and two rooms were charged and she needs to refund us

Run down property.AC extremely noisy and not adjustable. Room is old and hallway is filthy and smells of chlorine.

This Sonesta is an older, multi-time re branded hotel, just off I-90 in Rapid City. It is clean with spacious rooms. The staff has been excellent. The breakfasts are good.It is close to all sorts of dining and shopping. I believe there are plans to add onsight restaurant or lounge.

Good room with king bed. Generally clean. Staff was very friendly.

They had a great spread for breakfast. Our room was cleaned fine but the beds weren't very comfortable. The carpet had a slightly damp feel like they had shampooed it but it hadn't thoroughly dried.

A Nightmare. They give away reservations on busy nights. Stood in line with 12 others for almost an hour. FOUR out of FOUR people who got there key came back saying there were people in the room they gave them! All of us were unable to stay and had to find rooms on memorial day weekend, after 11:30 PM. Some people had small children. I had to drive 2.5 hours to Murdo SD to find a room, checked in there at 2:20 AM.

Staff was friendly and room was exactly as described. Would stay again.

Consistently reasonable rates, especially in comparison to other hotels in Rapid City and the surrounding area; clean, comfortable, ample-sized rooms; and the employees are always friendly, respectful, professional and helpful, especially the housekeeping department and Adam (Matthew?). And I love the full breakfast! Sonesta Essential has become my go-to hotel for my regular trips to Rapid City. Thank you so much!

Tiny outdated room

there are 3 separate buildings, which would’ve been nice to know prior to booking. We got placed in the building that was furthest away from the gym and check in.

A little run down…torn curtains.

Old and filthy. Blood on the shower curtain and shower wall. Food smeared on the desk. Non smoking room still smelled like smoke. Pillows were like big cotton balls. Sorry for poor rating but true

The first two rooms were unacceptable. The third room we accepted, Howe we didn’t foresee that the toilet didn’t work (we had to seek out a plunger) the heater didn’t work and was blowing loud cold air even though we set it in the mid 70’s) some loud Additional fan kept turning out, which we shut off eventually. The internet didn’t work, so the TV was unwatchable with apps not working. The floor carpeting was damp. We froze and didn’t sleep well. The complimentary breakfast continued to be out off . Ended up not having breakfast here as items were out.

Room are ok