SpringHill Suites Dallas Richardson/Plano

We were very disappointed with how the situation was handled. The manager was unwilling to refund us for one of the two nights, so we ultimately decided to leave early. The alternative room we were offered also had dirty sheets, which only added to our frustration. Overall, we were very unhappy with our stay and expected a much higher standard of cleanliness and customer service.

Was mostly good but the beds were awful.

Cleanness and spacious room

Modern, clean hotel. The location is close to several highways.

Large room - well designed. The gentleman at the front desk (worked nights) whose name began with a J was amazing - sorry I can’t remember his name. But please recognize his hospitality. The breakfast was good too.

The cleaness I loved everything

We stayed in a junior suite. The layout was particularly convenient, having two separate toilets: one equipped with a bidet and a small basin, and the other featuring a bathtub, shower, and a larger basin. This setup was very practical. Also, there was also a small walk-in closet, just large enough for an average-sized person to change comfortably inside. The mattresses were very comfortable, and the breakfast buffet was good, with staff constantly refilling and cleaning the area. I liked the welcome message in different languages at the entrance of the hotel. The lobby needs more chairs, there simply weren't enough. And the coffee maker in the room, useless without a jug.

Decent place, always clean

Exceptional

Breakfast was good, nice variety of items and all were hot. The bed was too low. It was probably 20 inches tall but when sat on it got even lower. It made getting up from the bed so low I could not get up. It was 3:30 in the morning and I struggled for 15 minutes trying to get up having to go to the bathroom and could not. Finally I had to wake up my daughter to help me up. I went to sleep on the couch which was not comfortable at all. The next morning I tried to change rooms to get a taller bed but I was informed that rooms with taller beds did not have handicap items such as bars on the wall by the toilet or shower. I don't know if this is the choice in all hotels but I will search elsewhere.

The room was very clean and in order when we arrived. The separate shower room allowed more than 1 person to prepare for the day. Great idea!

Very good

Great clean room staff great

Room was great for the price

Great breakfast, friendly staff, clean and nice

Exceptional

Breakfast was great, cooked not just muffins and fruit. Pool area was nice. Rooms were comfy had a separate toilet area from shower with separate sinks. GYM Door to bathroom portion with shower kept coming off track and there was no weekend maintenance man. Trash was left around the pool I told the manager and she just complained there was no weekend maintenance man instead of getting a broom and taking out the trash.

Clean room, friendly staff.

Exceptional

My family and I stayed for 1 night. We appreciated the big room space, cleanliness, and pool access after driving 10+ hours. The bed was not as comfortable as other reviews mentioned and need to be replaced. I also saw the receptionist hand one client a bag of bottle water but did not offer us any. She wasn’t very welcoming either but did her job to check us in. Breakfast options were decent.