Holiday Inn Trophy Club by IHG

loud upstairs rude cleaner

I paid through Expedia for breakfast but when I got there they said it wasn’t included, I had to show proof and ultimately the attendant was helpful and gave us a voucher. However, the breakfast was very limited and it wasn’t the best. Also, the furniture needs to be replaced, I pull the desk and it was broken and my very petite daughter sat on a bench in the room and it broke and I couldn’t find the control for the television. I feel bad about this review but I was disappointed.

It was not bad overall the guy at the counter was a little rude but overall not bad

Ok

The hotel was very clean and peaceful. It was also conveniently located near many food spots. I would recommend staying here to anyone who’s on a budget but still looking for a decent hotel.

Place had a musky smell. Beds were dirty and the water pressure was terrible. No sign for privacy and front desk had no clue where we could get some towels.

Todo bien , pero la habitación no tenía cortina horrible la luz te molestaba y en la noche la luz de afuera peor. 👎 habitación 339

Came for the BTS concert front desk staff was nice housekeeping was nice room was very clean and up-to-date. No issues in the area. You do have to pay for breakfast, but it is worth it.

The room we booked was not available and the front desk staff did nothing to correct the situation. We found multiple pieces of trash in our room and a lamp that was broken and falling out of the wall.

I was not aware of some night blinds until I checked out. Had trouble sleeping because if the brightness that will come from the outside

IT WAS NOT A BUFFET LIKE IT ADVERTISES. BED WAS COMFORTABLE THOUGH.

The rooms were very large, the property felt safe

Check in will take more time some trouble on the system

The shower was peeling everywhere. The fan in the room did not work. Only half of the lights turned on and I was not informed I would have to pay a deposit while arriving after booking and paying online.

NO hot water to take a shower

Staff was very helpful letting my sons check in early when I wasn't there yet. The place is a little run down with ripped furniture. Bar doesn't stay open very late. Breakfast for a fee.

Close to hospital, resteraunts and shopping. Pool was cold.

Pool was cold.

Superb

Unfortunately, the experience became even worse the following day when I discovered what appeared to be blood on one side of the bed sheets. Finding stained bedding after already raising a safety concern was unacceptable and left me very disappointed. I expected a higher standard of cleanliness, safety, and customer service from Holiday Inn.