The Ricardo Marriott® DFW Westlake

We had a terrible experience at the Ricardo Marriott. My fiance booked 2 nights and I booked 1 night due to us both having expiring night credits. When we checked in, we told them this, and apparently rather than checking into my room booked for Thursday, they checked into his Friday-Sunday room on Thursday. They then cancelled mine as a “no show” and moved his check out date to Saturday. We had to argue extensively with the front desk on this the following day. The toilets were also broken down and a small amount of toilet paper would require 3-4 times flushing. The pool was very loud at our room as well - however this wasn’t a “pool party” going on, but just 3-4 total people chatting at normal volumes. The walls are simply so thin that this normal level of noise felt very loud in our room

This is a luxurious and exquisite hotel. The location is secluded and adjacent to an upscale community. I loved the area and being away from general society. Not too far away from stores and restaurants.

Food was good and room was clean

The hotel is very large. It is very pretty. The bar is beautiful. The restaurant's beautiful prices for food and drinks are a bit high.

The only complaints I have are that they didn't have a record that I had pre-paid for the breakfast for 1, and had to show them my Hotels.com invoice to prove that it should be included. The only other issue was that there shower does would just slide back opening there shower to the rest of the bathroom. This meant that anything you had on the counter would get wetter from the rebound spray of the shower. The valet service was too notch! They were always on point, curtious and helpful. The Steakhouse has a wonderful Spanish flare, and is not too be missed. I would recommend this property, and we would stay here again if the occasion arose.

overall great hotel and would stay here every stay

The staff were friendly. Room was clean and cleaned everyday as long as you request it. The breakfast buffet was good for $18 per person. Ordering drinks and food between 4pm and 6pm is rather slow. If you’re in a hurry, expect to wait. Self-parking is available but area by entrance was a dirty. Trash cans were overly full. Needs more attention.

Breakfast is charged extra not included. Room and bathroom were fine and the pool was great so was to staff

The front desk did not provide a swimming towel. When I called, they said it was on its way, so I went to get it myself. They then said they would bring it to me, but after more than 30 minutes, no one appeared. My son's clothes are soaked, and he is in the room changing.

Very clean and beautiful hotel. I did receive an additional charge for $25 after check out that I was not informed of however.

The hotel is very nice and new. We had good service checking in. However, there was 2 clumps of hair in the bathroom and one random sock in the room that definitely had me questioning the cleanliness of everything.

Parking could be bettet

On the other hand, my black socks were covered in white or gray dog hair after I walked around in our room (#526) and we had no hair conditioner in the shower. Probably the biggest disappointment was the swimming pool which was green and needed to be treated. We have visited many times and will continue to do so but we wanted to give an honest assessment.

Gem

Clean

Was a good place to stay while in Texas

Location

the room was clean balcony was amazing and big .. this hotel is a hidden gem feels like a vegas resort and close to the airport and southlake would stay there again pool area feels like you are in cabo resort

The front desk staff at check in was not courteous. Very curt. He did not explain hotel amenities or directions on how to get to underground parking until asked. The bathroom in one bedroom had dried urine stains all over the seat. Parking charge per day

Clean