NH Collection Roma Giustiniano

The staff at this hotel are truly outstanding. Everyone is welcoming, professional, and always ready to help with a genuine smile, making every guest feel valued. A special thank you to Mr. Rocco De Pascale, the General Manager, for his excellent leadership. My sincere appreciation also goes to Ms. Gaia Li Castri and her exceptional reception team for their warm hospitality. Thank you to Ms. Chiara for her kindness and assistance throughout our stay, Ms. Agnese Eva for her wonderful smile that brightened each day, and Mohammed Ali for his attentive support.

Not enough lift

good location, clean rooms, polite staff. We were charged for breakfast, this is the first time that I was charged for breakfast sepratly for such high end place. very unusal. Price of beverages in the room too high.

Not very nice people, premisses are dirty.

Property is very close to the Vatican. Great restaurants, nearby easy walking area. Nothing

Beautiful room with a very comfortable bed. The hotel is located in a very good position, walking distance to the Vatican and in the other direction to Piazza Navona. Really nothing. The hotel was excellent.

Value

Enjoyed variety of food at breakfast. Omelet setup was a little difficult to understand, but once I understood the omelet was good. One thing missing from an American view point was waffle or pancake made for you like the omelet. The opportunity to see American television. France Station says (English) but it was still French.

A problem the first night of my 6 night stay was resolved by Ali with an upgraded room. Staff was overall helpful and knowledgeable. Perfume throughout is way too much.

We had a very spacious room, quiet and comfortable, with everything you need. It was cleaned every day, coffee and tea refilled, and all the towels were changed regularly. The staff was very friendly and helpful and we loved the breakfast with many different options. The best part is the location of the hotel with walking distance from the main city sites and in a very pleasant and friendly neighborhood. The only thing I could think of is that we requested two separate duvets/blankets when we first booked the accommodation (one bed, but we prefer separate covers), but this was not done unfortunately.

excellent breakfast, very clean, great staff

Great location and wonderful room and facilities!

Upon refusal, they brought open tap water bottle.

The location, the staff, the cleaning

Location and space of room Bathtub very incomfortable and dangerous, specially for elderly people

Cleanliness, staffs are friendly and all!!! No complaints, especially at the bar!!! The italian guy 1. Well maybe the air scent. I know NH is dubai inspired but a little strong scent :-) 2. They didn’t gave us creamer for our coffee

Located where we wanted our hotel to be, near the Vatican and shops and cafes and in a not overly busy/not too touristy part of the city, we were happy to have chosen NH Collection Roma Giustiniano. This year, however, Rome was full of visitors, likely because 2025 is a Jubilee year for Catholics, so many pilgrims/visitors came to Rome. A beautiful view from our room of the dome of St. Peter Basilica was a dreamy treat for us! We kept our windows open to the lovely sight especially at night. Check-in was well done. Sorry to have forgotten the name of the nice lady with reddish blond hair who checked us in. Our suites with extra bed were perfect for us, especially since we had so much luggage at this point and we were nearing the tail end of our 27-day vacation, with a lot of shopping behind and ahead of us, that we had to sort out. Our toiletries were not necessarily replenished and we had to ask for what we needed/wanted. I guess that's how hotels do it these days. The ambience of the hotel is casual elegance and the dining room was spacious, with very good and delicious breakfast offerings. The wait staff was responsive and personable and quick to attend to our needs and wants. I loved the nightly chewy candy treat Housekeeping gave us. Altogether, a great place to stay and will be happy to recommend and come back to stay at this property again. We commend the elderly man who helped us with our heavy luggage. Forgot his name. Huge thanks! Only thing about walking into this lovely hotel, though, is that the scent they chose for the lobby area was just too strong, nothing subtle about it and if you're prone to allergies, as we are, not too good for us. I wished the fragrance could have been more delicate. Also,the bathroom could have been better appointed. Under the sink could have been a shelf to put our vanity kits and such, instead of a useless bar across it which we couldn't put anything on.

All things Nothing

Good Nothing

Room size. Front Desk Staff