SpringHill Suites by Marriott Salt Lake City Sugar House

Exceptional

perfect location for us in Sugar House.

All good

I’ve stayed here several times because it’s close to my parents apartment. The staff has always been easy to work with and the hotel is clean. The beds are comfortable but wish there was better insulation between the rooms. I can always hear the neighbors. My biggest complaint is the cost. Why so much more than other hotels in the city? Probably would choose another location if I wasn’t needing to be close to family.

Attentive staff, convenient, quiet location. Spacious room.

Superb

Breakfast didn’t start until 7am and was of only fair quality.

New hotel. Clean rooms, close to road but amazingly quiet!! Pool was warm and hot tub was HOT! Breakfast was also great!

The hotel is in a very convenient location in Sugar House, is well maintained, and the staff is friendly and helpful. The room was spacious, breakfast was good, though not differentiated from typical breakfast offerings at similar hotels. My biggest issue in the rooms is that the AC unit is a few feet from the bed at bed level, so that it blows directly on you from the side. Some people will not be bothered by this, but it was not good for me. It was enough of an issue that we propped up an ironing board to try to redirect the air.

Great

I like it

Everything was good thank you

It was overall good. The beds seemed a little small for queens.

Exceptional

The room was very nice, and breakfast was pretty good. Our only complaint was an AC unit that was way too loud.

Property is very nice with friendly staff.

Great location with great staff!

Review food products used to generate something a little more unique

Cleanliness

good size room Springhill Suite staff charged me 2X. I booked originally via Booking.com. Upon check-in, I was told that booking.com reservations were not working and that I'd have to pay Springhill Suites directly and get refunded by booking.com. Turns out that right after staff charged my credit card, they then checked and found that indeed the booking.com reservation did work correctly (wouldn't it have been nice for them to not assume problems with my reservation before charging me a second time). Regardless, I was promised the additional charge was NOT going to hit my card. Well - it did. I'm left to go through hell with Springhill Suites Sugar house to get my money back. My first call to correct this situation started with "Ozzie and ONLY Ozzie can reverse that charge and he might be in today or maybe Monday".