Best Western Sea World/Lackland AFB NW Hotel & Suites

Everything was perfect

A tremendous thank you goes out to all the staff. Housekeeping, front desk and the outgoing, pleasant demeanored manager working this morning, (March 22, 2026) It's thanks you the work you do which has secured my return to this great establishment. Enjoy your day.

We called at 2:15 to see if we could check in about early (check in at 3pm). We were told no, that rooms won’t be ready until 3pm. We checked in after 4pm and our room had jot been cleaned. The floors were filthy. We had to call down to have someone come and vacuum the floors, I had to use my cleaning wipes to wipe down surfaces, and the bathroom faucet had a constant stream the entire time, even when off. The pull out sofa bed had mud stains, dirt, and crumbs on it, and the phone was not plugged in to call downstairs. The tile floor on the main floor had multiple areas that were warped and felt as if I was walking on a bounce house. The elevators jolted at every stop. For the breakfast, the cereal was stale and had zero crunch. The eggs were premade and had a rubber texture and the creamer was brown and the bottom of the bottle (on the inside). From the photos, the hotel seemed like it would be a great stay, but from the actual appearance it is obvious the upkeep and maintenance is very poor. The biggest turn off was the amount of weed odor coming from second floor, very repulsive.

Forgot to mention you can literally hear anybody above your room walking around!

Friendly and a good place to stay plus stores and restaurants are close by

Great roims ..

Beds were very comfortable staff was nice. I think investing in some smell good would really help this place out. Breakfast was great and kitchen staff was nice

Every thing was excellent... Breakfast was good... Will definitely come back and stay at this hotel...

Everything was very nice and clean

Todo estaba bien sólo el personal de la noche no fue tan amable, era un poco rudo. Las señoras del desayuno súper buenas personas te ayudan en todo

The only 1-10 rating I could give them is 1 for not having drawers to put your clothes in and 1-10 rating is 3 for the tv service. It was so complicated to use and know what the stations were. That is all

My stay was good ,quiet ,comfortable and restful. Nice room .it was a good experience..

Great staff, amazing place to staff

First incident: The front desk gave my husband and 8‑year‑old son a key to a room that was already occupied. They walked in on a woman who was undressed because staff “didn’t have her down” since she hadn’t paid. This is a major breach of privacy, safety, and basic hotel procedure. Second incident: Later, my son cut his foot on a piece of metal sticking out of the pool ladder. I was in the pool with him, but the manager implied I should have been “watching better,” as if I’m supposed to inspect underwater hazards the hotel failed to maintain. The cut was deep, bleeding heavily, and a chunk of skin is missing. The hotel had no first aid kit, and strangers—not staff—helped me stop the bleeding. When I confronted management about these issues, Addie Campos, the manager, did not apologize, did not offer help, and instead told me that if I didn’t like the service, I should leave and not come back. That level of dismissiveness and lack of accountability is shocking. This hotel is unsafe, poorly managed, and completely unprepared to handle even basic guest safety. Families deserve better than this level of negligence.

Very great room for a good price! Everything was clean and looked great.

Highly recommend this hotel.

Gentlemen at the counter seemed irritated when asked for assistance to fix waffle machine. But he did it.

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When we arrived, they had over booked and didnt have a room available for us. Desk clerk had to call the manager and we ended up with a room but it was nothing like the pictures. It was outdated, dirty and had someone else's food in the fridge from the previous stay. The breakfast wasn't good at all and all of the carpets were gross. Do not recommend.

I stayed on the 3rd floor, it smelled weird. I saw 2 small roaches in the room. Breakfast was good