Thompson San Antonio - Riverwalk, by Hyatt

Beautiful hotel. Loved it. Will be back

Great location

I absolutely LOVED my stay at this hotel. The staff was amazing and extremely helpful. The location is perfect for tourist, there are a lot of bars in walking distance. The pool was my absolute favorite, I spent a lot of time there. & the spa? My massage was a 100/10, definitely recommend going if you have the extra coins.

Clean and easy to find

Everyone was super nice !

The hotel itself is very pretty. The bed in the Serenity Suite felt like sleeping on a slab of concrete. It made my back hurt so bad I could not even turn over to try and get comfortable. And the couch and chair were not any better. We decided to check out the pool but the water was so murky you couldn’t see the bottom. The coffee bar on the rooftop did not offer any sugar free options for the iced latte which stinks if you’re a diabetic. For the amount of money the room was I expected a little bit more comfort. We won’t be going back to this hotel.

Exceptional

The room and hotel staff, including the valet staff, were great. We were not impressed with the restaurant. We went for brunch and there was no coffee, it was ready when we were leaving. Then for a late dinner the waitress said we could only place food orders for 10 more minutes even though it said they served food for another hour. So overall great, just not the food.

Exceptional

Overall the Hotel is top notch! Very unique and elegant and the rooms are phenomenal. Oddly enough the only complaint would be in regard to the customer service, and this is not directed to the front desk, they were amazing. But in other areas of the hotel, nothing rude or detrimental, just a lack of attentiveness. Which was unfortunate because everything else about the hotel had made such a great first impression and one could easily chalk it up to a rare "blip" in the moment. But overall it was a great experience and stay!

Awesome service from the valet crew, front desk, and housekeeping.

The pool and bar area

Loved our stay!

I like the complementary hotel car service it was fantastic!

Exceptional

Very rude and inattentive staff. The valet did no assist with my baggage upon arrival or departure

Excellent customer service, probably the best I've experienced. But pool was a little dirty and rooms were small. Overall, a good stay.

Very nice hotel has a lot of great things only thing is no free breakfast.

Really nice and clean. The staff not only professional but super friendly as well. From valet all the way to the 20th floor. Thank you

Staff was always incredible! Very high-end vibe, valet spot on. Front desk experience quick and helpful. Great view from rooftop Terrace .Thx 🙏🙏🙏