Sereno Hotel

Very good

Overall the hotel is nice but there was not hot water and the room was cold. Perfect location. No hot water in the shower, cold room, difficult to communicate in English

its quite old, toilet and bathroom had this smell, ddnt shower on my last day. looks nicer on pics, room was nice bt bit stuffy, old buding i suppose.

Loved the room, very comfortable and clean. We also loved the art around the hotel and within the room itself. Great to have lots of little storage spaces around the room for clothes, especially when unpacking large rucksacks! A lot of the advertised amenities (bar, restaurant, breakfast, spa) weren’t available within the hotel itself - we thought this was misrepresented in the hotel description. When asked about the restaurant we were directed to another business down the street. The rooms are directly situated around an indoor courtyard meaning there is a bit of noise from the reception area. There was also building work going on in the reception area for the duration of our stay that started quite early in the mornings - there was no mention that this would be happening. It was disappointing to miss out on some of the positives that other reviews mentioned, such as a welcome drink, that led us to book. We also weren’t really shown where anything was in the hotel or given any info like the WiFi code when checking in. Also not having facilities for getting boiled water to make hot drinks was a shame. There was also a bit of noise from the street.

Exceptional

the hotels was quite quaint. the staff was great; quite helpful. the room was very nice and comfortable in a minimalist way. N/A

The whole place is just beautiful and the staff is phenomenal. They were sooo nice and helped us with everything. The food was amazing. The hotel is in the center but the room is very quiet non the less. so everything from the staff, food and the location was 10/10. Would recommend.

Very kind staff, spacious and nice room, comfy bed. TV supports Netflix. Lightning of room is really nice! Can look through window into shower and toilet. No in-room amenities such as a water kettle or mini fridge.

Everything !

Everything!

Superb

One of our favorite stays in Mexico we had during our trip. Loved the design of the place and the rooms. Very friendly helpful staff. The welcome drink was the cutest thing ever. The place is walking distance from everything in the area. The car park service was great. Perfect stay!

We booked extra nights because we loved it so much!

Beautiful room, amazing location, lovely staff Older building so the room can get a bit humid

such great comfort! very helpful and friendly staff, they helped us organize day trips to Palenque and more. so we’ll located just a minute away from the main square Nothing, except it’s just a little bit noisy with music playing in the patio

Exceptional

The hotel is well located but beyond that not much to recommend it apart from the restaurant which is good (though I certainly wouldn't say one of the best in the city). We found the staff largely unhelpful - they seemed put out when asked anything. Despite reporting a blocked loo three times, when they eventually looked at it the toilet overflowed all over the double suite into both rooms, covering a lot of our things. While the hotel did move us to another room and refund us some of the stay, it then took us to go back in person a week later to chase up the refund. The double room we booked was rather tired and bathrooms needed upgrading with nowhere to hang towels and strange sink/tap fixtures. Also not many areas to unpack clothes into.

We stayed here for 4 nights and had a terrible experience. The toilet was broken and it was flooded and plugged on a daily basis and sometimes several times a day. We spoke to the receptionist, which sent someone to help, but didn’t change our room and we stayed there for 4 nights! most of the staff was ok accept for the guy which was head of reception. He was absolutely unfriendly and looked as though we are really troubling him with the very first time we asked for help. He totally forgot to reserve our taxi for the next day (which paid upfront) and we had to find some other way to reserve a taxi at 05:30 AM!!! lastly the hotel held a huge conference/ fiesta at our last night, which was held at the patio right outside our door. The noise and commotion was unreal for a hotel accommodating guests who just look for a quiet place at the end of the day. attached are some photos at the flood at our room while the conference outside. San Cris is beautiful and there are so many beautiful hotels (and less expensive than this one), do yourself a favor and don’t spend your money or time here!! Terrible experience, room constantly flooded by broken toilet, terrible treatment by head of reception. Large conference at your door at night. Stay a way!!

shower water pressure was a bit too low and hot water took it time - not a big hustle though.

The place is beautiful, the location is fantastic! The staff were amazing! The restaurant on the premises was absolutely delicious! I ate there a few times during my stay, was never disappointed. I was a little bummed that the windows were not made to open. Accessibility to fresh air, especially in an old establishment is really important. I personally cannot sleep with the fan running. Also, I booked this specific location because the listing said there was a designated location for smoking. That was not the case. I was told it was in front of the hotel on the sidewalk. I didnt mind so much, but it would have been nice if there was a place to sit