Hotel Casa de Familia de San Cristobal

The location is great for exploring the center, and the hotel grounds are lovely. They have a very tiny and very secure parking area. We were shocked that it was sufficient for the size of the hotel, but maybe most people arrive via tour bus. We didn't eat at the restaurant, but it looked really nice and gets great reviews. It wasn't open for dinner while we were there. The rooms are all around the edges of the building and then you walk out onto what is effectively a balcony around the central courtyard. We found it strange that the rooms don't have windows, beyond one small one up in the rafters that just lets in light (it has an electrically-operated shade and can be cracked opened slightly but not really enough to feel any breeze). We would have liked to get some air in. There's no air conditioning, but we didn't really need it. We did choose to leave our room door open for a little while upon returning in the evening to allow some cool air in. Some people might feel uncomfortable with that. Getting the car back into the parking lot was a bit awkward, in that one of us had to jump out and run into the hotel to ask them to open the locked gate and then the front desk person had to walk around to the gate (not super close) to unlock it. I'm not at all sure how you would handle this if you were on your own. It was also awkward turning the car around inside the small parking area so you could avoid backing out the narrow gateway into a stream of reasonably heavy traffic.

The old-style room is very nicely done. Centrally located, easy to get around town. The shower head in the bathroom broke while we were there. We were able to take a shower but a little awkward.

Wish the breakfasts, at least a simple one, could be included.

Nice and clean None

A beautiful hotel in a beautiful colonial building, great location. The local price were far higher than the price on booking, we almost made that mistake.

Colonial house perfectly maintened They could be better at arranging transportation from/to airport

The room was nice, the staff and the overall concept We got the room in the second floor in a corner I believe room 7. It was nice but unfortunately too noise. We were able to hear the bar music on the street, the traffic noise every single night.

Excellent location, 2 blocks from main square. Decent, clean hotel. Marisella runs it well. Nothing

Wonderful home from home in San Cristóbal with lovely garden and super helpful staff - private parking inside the gates so everything is super secure, fantastic colonial architecture and we were able to sit in the private garden and read after a long day exploring! We moved into main building from garden room as unfortunately you can hear some music from the venue next door, but the staff were so helpful and indeed we were happy to stay in the main building - everything was perfect.

Fantastic Location

Very happy with the stay, will stay here again. Don't loose the key or you will be charged! I was excused.

Beautiful hacienda converted into a hotel. Very comfortable bed nicely equipped room. Very noisy door slams from the double doors. People should be instructed to not close the outer doors or do it quietly. Light comes into the room from neighboring rooms through the bathroom. There is a common skylight in the bathroom so when one person turns the lights on both bathrooms fill with light. Our neighbor left their light on all night, disrupting our sleep. Would not return for these reasons.

Well located hotel with lovely rooms overlooking a central courtyard. Very clean and comfortable.

Location and room was great Over charge us when needing a driver.

Quaint cute character hotel in good location No windows to outside

The property was beautiful, a real treat to stay here Unfortunately they didn’t serve breakfast till 8.30 which was a little late for us

I liked everything but most importantly I'd say that what makes any stay exceptional is the personnel. Great people, great service, great location. Bed and pillows super comfortable :) ...loved their breakfast as well. I had a great experience!!!!!

Our stay at the hotel was a wonderful experience, largely thanks to the **exceptionally kind and accommodating staff**. From the moment we arrived, they went above and beyond to ensure we felt welcome and comfortable, making our stay truly memorable. The hotel itself is a beautifully restored estate home, converted with great care to create a **lovely and cozy atmosphere**. We appreciated the **drinking water available on tap**, which added a nice touch of convenience. The **raindrop shower** was another highlight, featuring excellent water pressure and unlimited hot water—perfect for a relaxing start to our day. Speaking of mornings, the **breakfast at the hotel restaurant** was delightful, offering a variety of delicious options that fueled our adventures in San Cristóbal. Overall, the combination of the staff's warmth and the hotel's charm made our visit special, and we will certainly return on our next trip! Having NFL RedZone was a huge bonus for me during American football season. The bedsheets were very heavily perfumed but I didn't deduct any rating points for this, I was able to tolerate it, however, this may be a much bigger issue for other, more scent sensitive guests. I would suggest the hotel use less scented detergent or spray for their linens.

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The only downside was that the water in the shower never got hot. After about 10-15 minutes it got a bit warm, that’s it. Doesn’t mean I wouldn’t stay there again.