The Andrews Hotel

It felt like Sauna

The property and rooms have a lot of charm and character. The elevator is one of those small boxey affairs with a grille that closes before you lift off. We found out that it was built in 1905. The building was well maintained and clean. The problem is the staff. The staff set the tone and the tone is decidedly unfriendly and unhelpful. Maybe that’s not fair. If I asked a question it would be answered. If they ever looked up from their laptops, made a bit of eye contact, perhaps a smile. It would go a long way. The front house staff people don’t understand customer service. The staff at breakfast were the same. No friendliness or kindness. The mood in the breakfast room was somber. Guests kept to themselves, heads down, no eye contact. I think it was a reflection of the tone set by the staff. I came down early for coffee before breakfast and there were paper used cups left out from the night before and the front of house staff behind his laptop, perhaps with the opinion that was not his job, never mind that it looks bad to the customers. There is a coffee machine in the room that was stocked the day we arrived, but no “coffee bags” for other two nights of the staff. Make your mind up, do you provide a coffee service in the room or not. Take the coffee machines out if you don’t provide the means to get a cup. I think the problem is a training issue. It’s ok to have a lovely place, but it could be so much more if the staff were taught the fundamentals of loving your neighbor.

Good for solo travellers

The restaurant, FINO was outstanding. The service was attentive and knowledgeable. The wine list was excellent. The food, especially the veal, was as good as Florence.

Excellent Italian restaurant. Nice, smiling faces. Great coffee machine.

Nice room, nice location. Ceiling fan was broken, otherwise I would have given 5 stars

Awesome place

Cleanliness and friendliness of the staff

Bed. Shower not working, breakfast very disorganised and very basic.

Second time at this property. While the complimentary breakfast is much improved (good variety of items, fruit, yogurt, pastries andexcellent fresh griund coffee served in the Fino restaurant attached to the hotel) front desk service is lacking. Often no one at the front desk, complaint about my non working ceiling fan not repaired. Also my double room faced an alley with homeless people and noise at night. Floor 2 room 204. Noise from trash pick up very loud, very early. Unfortunately no other rooms available as it was busy with World Cup visitors.

The hotel has a small room but that’s ok bcz the bed was comfortable. The whole room was clean and smells good even the towels. There are two bath robes, safety deposit box, flat iron, blow dryer plus complete with shampoo, conditioner, body wash and small sink with hand soap & hot/cold shower. Normal shower room, no bath tub. There is no air conditioning unit which is ok bcz normally cold wind during night time and early morning. Most of the times we were outside for tours. There is a ceiling fan attached to the ceiling light but the fan was not working. When we call and requested for a fan they send us a portable one. They are easy to talk with, nice and respectful. Plus point they have continental buffet breakfast and unlimited tea and coffee in the hotel lobby. The coffee machine is loved and will rate as five star! They also give complimentary glass of wine. If u want to eat for dinner in their restaurant make sure to book ahead cz it’s always full. The location is a few blocks walking down to Macys but since already tired, just found a Korean restaurant across the street “ZZAN” their Jjampong Ramen was so yum! Overall the experienced was really good!

It’s in center It’s not like in photos and didn’t like the breakfast and receptionist

The room was clean and the layout was interesting. I love the location of the building.

Loved this hotel rich with history and well maintained. Staff helpful with check in, however, when asked about any directions to atttactions, restaurants or anything they just said “I don’t know”.

Breakfast was nice The location is okay, but in the limit. Quite old building and installations.

Location was fantastic! Breakfast was average at best! Room was incredibly warm. We were told that there was no heating on and that it was just the sun on the block walls radiating heat, but it was so warm we needed to leave the window open (was safe to do so)

My first room had a lot of street noise as well as a loud banging sound coming from the heater which made for a poor night sleep. I reported the problem in the morning and asked to move to a different room. While the hotel did accommodate the request, the staff member handling it seemed less than pleased to do it. The second room also had its own issues, including loud plumbing noises and a toilet that continuously ran. I was eventually able to fix the toilet myself by adjusting the mechanism inside the tank. Many of the issues were likely due to the age of the building. The TV in this room was not working. The front desk attendant attempted to help but was unable to resolve the issue, attributing it to the Wi-Fi and offering yet another room change. Since this would have been my third room during the same stay, I declined. I mentioned the problem to a different front desk employee the next morning, who said he would look into it, though I never received any follow-up. The staff was polite enough when approached, but I didn't find them particularly warm. The combination of room changes, maintenance problems, and noise issues made the stay less enjoyable than it should have been.

It was nostalgic that was it. It’s in a bad part of town. Since there is no air conditioning the windows have to be open. The first night I was woke up by gunshots, emergency vehicles and delivery trucks. The bathroom is extremely small. Compare it to a bathroom you would find in an RV. The parking was $58 per night.

Good

terrible place (overall) but decent staff and free breakfast was okay