Hotel Adagio, Autograph Collection

Easy access to Union Square/downtown. Staff was helpful and friendly. Room was spacious.

Neither myself or my family was prepared for the sheer amount of vagrant people literally freely smoking crack on the sidewalk. We have a full size vehicle but we were charged for an oversized vehicle when they sent the invoice. There is security on site for a reason, this was a rough neighborhood and now I actually feel like the hotel has a strict non-cancellation policy due to these exact reasons.

Pleasant

Exceptional

Good

Very clean and modern. Parking was 65.00 but it was safe

Staff were excellent. Everyone we encountered, especially the manager, was super accommodating, helpful and friendly. The room was large (we had king bed) and clean and we had a mini fridge brought in to keep our own snacks and drinks. The bathroom, while small, was clean, appeared to be newly renovated and was fine for 2 people and our toiletries counter space-wise. The location was superior. We were in town for 4 days and walked and used public transportation easily to go sightseeing and dining out. We personally loved the close proximity to Chinatown. We had dinner there twice. We paid for breakfast. It was waiter-served meal. There were about 10 different options and included 1 hot beverage and juice. The food was good and there were healthy options of fresh fruit or plain yogurt parfait with berries. We tried both of these one morning and they were fresh and delicious. The one thing, and there was only one, that we didn’t like is that we had a special request to be on a low floor. We understand that it was our choice, and were willing to accept whatever room was available. However, the room we got on the 2nd floor had no view and faced what appeared to be heating/cooling units or some other mechanical structures. Also, there was noise from what probably was the elevator cables going up and down periodically. My husband slept through that noise, but he is a deep sleeper and could sleep through sirens, car crashes, etc. I woke repeatedly through the night from the sound. I should have asked if there were other low floor rooms available, so this was not the fault of the hotel. I really didn’t want to pack everything up and change rooms.

Luxury and comfortable Nothiy

The breakfast was good though they made a big deal about how the booking.com reservation included "one breakfast beverage and one breakfast entree," while I was expecting a normal breakfast with additional options like juice. I liked it that my room was spacious, cool, quiet and dark at night. Also that it had a walk-in shower with glass doors unlike the unpleasant shower curtains depicted in the photos. Obviously this was a renovated old hotel which had gotten rather seedy. My room and bathroom were nice, but the hallways and common areas were dark and quite unattractive. My main issue was that they wouldn't honor my Marriott Lifetime Platinum status or give me Marriott reward points for my stay bc I had booked it through booking.com. Imho this was unfair, and I certainly won't book a Marriott thru booking again.

Everything was top notch

The hotel was beautiful just in wrong location for my husband and I. The hotel was convenient to Oracle Park. We were so tired that we didn’t get to use the amenities.

Exceptional

I liked that the property was upscale and the room was affordable. I like that we received food vouchers and free drinks which was nice. It was very difficult to order room service from the restaurant. The button on the phone that is supposed to auto dial did not work and when the front desk tried to transfer me, no one answered. The quality of the meal for the room service was mediocre unfortunately. We got burgers and they just did not seem like they were worth the price I paid for them. I did like that the hotel had valet but I think $90 a day is a bit over priced unfortunately. I would understand $50-$60. The room also didn’t have a fridge that we could put our own stuff in which I think would be a nice touch since there’s a fridge stocked with stuff in the mini bar.

Staff were very friendly and hotel was clean

Good stay. Older hotel with some charm. Elevator took an extremely long time and there was not a lot of room in it so we had to wait a couple of rounds to get in.

Exceptional

Cat allowed! The rooms are bigger than standard! The coffee station is always available and for free! 15 dollars voucher a day included (for meals) The cleaning ladies are nice together with Miguel and Martin at the restaurant- reception The staff is always helpful, especially Gloria, she is incredibly thoughtful, professional and nice! At the edge of tenderloin, so noisy at night cause of the homeless people and drg add. If you want to make a reservation I’d recommend to use booking.com (better rate and no chance of misunderstandings) It is visible that the cleaning ladies try to do their best but visibly in hurry cause of the management (that is my personal feeling) overall it is clean Breakfast is a la cart :/

Very good

Exceptional

Excellent was very impressed