Touchstone Hotel - City Center

Staff were very nice

Very good

❤️

Location is good very close to lot's of places. The hotel is cleaning the rooms everyday, The rooms are small but they are doing their job. Also the breakfast & lunch place at the entrance of the hotel is really good. The door cards are loosing their ability to open the doors frequently. It wasn't caused any problems for me because you can find someone at the front desk all the time.

The location was excellent, and it was a very sensible choice in terms of value for money. Also, the staff and the owner were very helpful and attentive.

I stayed at Touchstone Hotel for almost four weeks while attending conferences in San Francisco, and it truly felt like a home away from home. The location is excellent, with easy access to public transportation, restaurants, shops, and many of the city’s attractions. What impressed me most was the care and attention of the owners and staff. Every day they made sure the hotel was clean, comfortable, and that guests had everything they needed. The reception team was always friendly, welcoming, and ready to help with any request. Their kindness and genuine concern for guests made a lasting impression. Another highlight was David’s, which is connected to the hotel. The food is excellent, and the atmosphere is amazing. It feels like stepping into a classic American movie and adds something special to the overall experience. What makes this hotel truly unique is its warmth and character. From the moment I arrived, I felt welcome, cared for, and completely at home. The combination of the fantastic location, exceptional staff, spotless rooms, and welcoming atmosphere made this one of the most enjoyable hotel stays I have ever had. I highly recommend Touchstone Hotel to anyone visiting San Francisco.

Very clean. Beds made every day and towels changed daily too. Rooms completely cleaned. Staff were extremely friendly and helpful. Especially Juliet at the front desk who saved our day when we were trying to access baseball tickets from a UK phone. Got the tickets and saw the game. Thank you Juliet. But that wasn't the only occasion she helped us. Also very knowledgeable of the local with tips and advice. Great breakfasts in the attached diner. Great friendly staff, in an authentic American diner. An all round great place to stay a in convenient location. 10 minute walk to Powell Bart Station, so you can catch the Bart direct from SFO for less than $10. Highly recommended.

Exceptional

Great location and friendly staff.

Superb

There is a lady in lobby. She was always helpful and smiling. A little old

Nice room. The shower has good water pressure. The fan on the ceiling works well to make it more comfortable. The window I had overlooks an internal building space, which was perfect for me, because it meant that with the curtains closed, it was dark enough to be able to sleep during the day (jetlag). It was also quiet, with no noise from the street. The staff was nice and they store your luggage when you check out, if you like. The location is relatively close to a Bart station. There is 24 hour coverage at the front desk. And there is a 24-hour breakfast place across the street. The shower head cannot be taken off, it is one of those that cannot be removed. There is a strange smell in the hallway and room. I think it might be old wood? Not sure, but you stop noticing it quickly enough, so it was no problem.

Great location near to Union square. Loved the style of the hotel and the attached 1950s era diner. Clean rooms, wonderful hot shower, comfy bed - the hotel had everything we needed for a relaxing stay. The staff were all really friendly, helpful and professional. Really enjoyed breakfast in the diner! A lovely stay - would stay again.

The staff are great and very frendly people, very helpful. Breakfast at the David restaurant was also top notch. Parking I belive is better not to rent a car since private parking lots are very expensive in SF.

The hotel is in a very bed shape, smelling bed, dirty bedding, the shower was clogged and water never drained completely. I changed three rooms at check in before finding one in a decent condition to spend the night.

It was a good, no-frills hotel in the middle of San Francisco. It was exactly what I wanted. The room was a little small, that's all, but that is what I was expecting.

There was an asian woman that works in the morning and I just wanted to give her a huge shoutout-- honestly some of the best customer service I've ever received in my travels! Room was clean and I felt safe. I love how the door to the entrance locks. Everything was great about this stay!

Everything, especially the people.

I appreciate the friendly and helpful front desk team they helped me store my bags and take them out to the uber

Good