SureStay Plus Hotel by Best Western San Jose Central City

Nice staff… very clean rooms — we had a nice stay!

Charged the fees again I told the receptionist when I check in time. I already paid it via online I totally don’t like even I told I paid but they charged again It double

Staff definitely exceeded my expections. As a single mom with 3 kids who can be overly energetic, the staff greeted us with warm smiles, pointed us in the direction of the pool and even turned on the jets of the hot tub so it would be ready for me after I packed in all our stuff. Great hospitality is harder to come by these days, but the staff here were exceptional. Rooms were slightly dated, but the overall size was spacious

Nothing

Everything was wonderful except there was a cockroach in my room. The day I was leaving and it was so gross. Unfortunately, I would never stay there again. The location was excellent. I would just like to mention that there was a resident who said they live there and started washing their vehicle and was in an no parking area next to handicap where we were and started washing their car. Our car had just been washed. It was 90° outside. It was very disappointing that this person disrespected our property and not too cause problem. My Husband move the vehicle, which we had the right to be in a handicap and he was not in an area that was even to be parked at. It says clearly no parking. That parking slot is for handicap. When getting out of the car.

The parking is very limited at this location, but the rooms are clean and well-furnished. The staff were very pleasant and helpful. The hotel is older and showing its age. The new Holiday Inn next door makes parking difficult. The TV relied on wifi and kept freezing.

Shampoo and soap dispensers empty No vending machines Light bulbs out in room Staff not helpful Would not give me a receipt for my stay Pool and hot tub dirty

Pleasant

Exceptional

Wasn't what I expected

Very good

Pleasant

Exceptional

Very good

It's ok to stay 1 night. I liked the shower, it is good muscle massage in hot water.

Yes very goog

Clean rooms and good breakfast

Superb

I immediately went back to the lobby to request a full refund because the condition of the room was unacceptable and unsanitary. Unfortunately, the staff member told me there was nothing they could do and that I had to contact Expedia since I booked through them. This experience was extremely disappointing and stressful after traveling. Guests should not be checked into rooms that are not cleaned or ready, especially after official check-in time.

The hotel location was too noisy due to the Moterey Rd. This road it is busy day and night.