SureStay Hotel by Best Western San Rafael

Room was okay no amenities or coffee maker. Overall rated a 3

The room smells bad and the woman in the office was very rude

Clean, good breakfast, staff friendly

No water to bath. Only the toilet worked

Didn’t get a good feeling with it, parking was not sufficient. I left and went elsewhere

The check in was horrible. Owner/clerk was extremely rude. Probably okay for workers but not travelers. No breakfast.

Everything was excellent.

Very good

Not much to like except the location and shower water pressure was good. Too noisy, room above with people stomping all night was irritating, carpets felt dirty, bathroom needs shade on window.

The room served our needs for the night. It was able to fit our family of 7. The beds were great, the pull out couch was bent but didn’t bother us. Though there were many stains on the mattress. Other than that the room was clean and what we needed after a long day of travel. The to-go breakfast was great and easy to obtain.

Not a safe neighborhood, was told a truck just got stolen

Decent place. No problems.

Break back

The pull out couch bed was broken and had sharp metal exposed. I was not told of this before we arrived. The end of the couch bed turned up as well because the metal supports were broken. The front desk said you can still sleep on it. They also could not give us keys to the room because their machine was broken. There was no cancellation policy once the property was booked, probably because if people research the property more they would cancel. The balcony walkway was dirty and not level. They did eventually give us another room after much discussion because I said the broken pull out couch was dangerous and unacceptable. I was traveling with small children and did not want them getting cut on the metal. They initially offered a roll away bed to replace the sofa bed but that would not have accommodating two people and there really wasn’t room for it in the room.

It was fine for overnight.

The room was ok at first look, but we found the sheets were dirty, the shower curtain stained, and the fridge still had food from previous guest inside. Breakfast is sad at best, no coffee in room. To top it off, when housekeeping finally came to our room, they stole a stuffed animal from my kid. We got it back which is how we know it was stolen. Be wary of this place

Very bad experience, sofa was dirty as if some one pee on it, beds were ok, the front desk women sits inside another room and had to call them to respond, breakfast offering is scam with only apples and couple of things, no hand soap, smelly area with dumpster below the room, had to suffer this as we were tied after a long day and late night.

The coffee pods in a cupboard in the lobby, in case you look for them.

We stayed in the biggest room because of the sofa bed, but it didn't work, the legs of the sofa bed were broken. The hotel must replace it, otherwise no advertise it, because without it, the room is like every other room just with 2 queen beds.

Poor